Desktop Support Specialist

2 weeks ago


New York, New York, United States Solomon Page Full time

Job Summary: We are seeking a highly skilled Desktop Support Specialist to join our IT Infrastructure team. The successful candidate will be responsible for maintaining and supporting all desktop environments globally, as well as managing a fleet of corporate mobile devices.

Responsibilities:

  • Managing our global fleet of corporate mobile devices, working with carriers, vendors, and configuring devices with Intune.
  • Providing high-level email, desk-side, and telephone support resolving day-to-day technical issues for 400+ users.
  • Setting up, repairing, and maintaining a wide range of hardware and software, including Bloomberg, Citrix, and MS Office.
  • Providing technical guidance and support for servers, storage, networking, telephones, and other IT systems.
  • Investigating and resolving application issues and daily job errors.
  • Dealing directly with customer support through user requests and queries.

Requirements:

  • 1-3 years of experience in technology support within the financial industry.
  • Self-motivated and able to work independently or effectively as a collaborator.
  • Strong knowledge of Mobile Device Management using Intune.
  • Strong knowledge and experience in MS Office 365, AD/Group Policy, Citrix Administration, and SCCM.
  • Experience with scripting/automation, such as PowerShell, is a plus.
  • Bachelor's degree required.


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