Desktop Support Specialist

6 days ago


New York, New York, United States Stefanini Group Full time
Job Title: Desktop Support Engineer

Stefanini Group is seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring seamless operation of end-user hardware and software.

Key Responsibilities:
  • Respond promptly to user inquiries and support calls via email or phone.
  • Escalate high-impact issues while retaining ownership until resolution.
  • Offer application support across multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS.
  • Provide technical solutions and guidance to users at all organizational levels.
  • Build and install hardware in alignment with the lifecycle program.
  • Manage inventory and asset tracking effectively.
  • Coordinate with vendors and assist with other IT support tasks as needed.
  • Contribute to project delivery and participate in disaster recovery planning and testing.
  • Document technical support processes and share knowledge within the team.
  • Be willing to travel occasionally, including providing travel support and managing high-risk travel situations.
  • Be available for on-call duties and weekend support as required.
  • Multitask efficiently and be proficient with multimedia platforms like Cisco Webex, Zoom, and Teams.
  • Experience with aircraft and aviation hangar support is advantageous.
Requirements:
  • Proficiency in Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Z Scaler, VPN, and Dell/Mac/Apple hardware.
  • Prior experience in Executive IT Support, particularly in supporting a CEO or chairman's suite, senior managing directors, and Board of Directors within the financial sector.
  • Familiarity with event support and supporting sophisticated home networks.
  • Proactive support experience, utilizing tools such as Splunk and Control Up.
  • Involvement in a data privacy program, with knowledge of personal information removal from data brokers, dark web monitoring, and password security management through password managers.
  • Knowledge of satellite communications, Star Link, and configuration of burner devices.
  • Bachelor's degree in a related field.
  • A minimum of 5 years of experience in the field.


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