Hotel Reception Specialist

2 weeks ago


Las Vegas, Nevada, United States Horseshoe LV Full time

JOB SUMMARY:

Responsible for managing reservations, including taking, recording, and canceling bookings within the Hotel Information System. Deliver outstanding concierge services by anticipating the needs of guests and personalizing their experiences. Keep guests informed about upcoming events and appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Be knowledgeable about all hotel programs, promotions, and local attractions
  • Support VIP Agent Functions and manage room bookings
  • Provide training for new guest service representatives as necessary
  • Ensure a tidy work environment while delivering exceptional guest services
  • Address guest complaints and follow up to ensure quality assurance
  • Exude professionalism and approachability
  • Assist with the delivery of packages

QUALIFICATION REQUIREMENTS:

  • High school diploma or equivalent
  • A minimum of 1 year of relevant experience
  • Must be at least 21 years of age

Disclaimer: This overview provides a general outline of job responsibilities and working conditions. Management retains the right to modify tasks as necessary.

Company: Horseshoe LV is an equal opportunity employer fostering a dynamic work environment.



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