Parking Services Associate

2 weeks ago


Las Vegas, Nevada, United States Trump Hotel Las Vegas Full time
Job Overview

Position Summary

The Valet Attendant plays a crucial role in ensuring the smooth operation of vehicle management for guests. This position requires a proactive approach to meet guests' needs while maintaining a high standard of vehicle safety and service quality. The Valet Attendant is expected to create a welcoming atmosphere and foster positive relationships with all guests.

Key Responsibilities

  • Welcome and greet guests and visitors upon arrival.
  • Bid farewell to departing guests, wishing them safe travels.
  • Assist guests with their luggage during arrival and departure, ensuring proper storage and logging when necessary.
  • Address all guest inquiries, requests, and concerns promptly and courteously, ensuring appropriate follow-up actions are taken.
  • Open vehicle doors for arriving guests and provide assistance as needed.
  • Carefully remove luggage from guests' vehicles and coordinate its delivery to the hotel.
  • Escort guests to the lobby and reception area, ensuring their luggage is handled appropriately.
  • Arrange for taxis for guests and provide directions as required.
  • Park guest vehicles in designated hotel parking areas as needed.
  • Manage traffic flow at the hotel entrance to ensure safety and accessibility.
  • Provide a warm welcome to guests with a friendly greeting and guide them into the hotel.
  • Promote hotel amenities and services while accompanying guests.
  • Support the Guest Services Team by answering phones and assisting with front desk operations as needed.
  • Ensure guest satisfaction by responding to requests and inquiries efficiently, adapting work hours as necessary to maintain service quality.

Qualifications

Education:
High School diploma or equivalent.

Experience:

  • Minimum of 1 year in customer service or a related field.
  • Must possess a clean driving record.
  • Availability to work varied shifts, including weekends and holidays.

Knowledge and Skills:

  • Proficient in basic customer service principles with strong verbal and written communication skills in English.
  • Familiarity with local businesses and the surrounding community.
  • Ability to operate both automatic and manual vehicles.
  • Possession of a valid driver's license.


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