Guest Reception Supervisor
1 month ago
The Guest Reception Supervisor is responsible for overseeing administrative functions related to sales and marketing and ensuring accurate entry and coding of guests, data integrity, premium management, site level accounting functions, payroll, HR and reporting as required. Responsible for ensuring adherence with established company guidelines. Drives processes that result in exceptional standards of quality production and customer service.
Completes the weekly schedule and is responsible for overseeing all aspects of Guest Reception. This includes hiring, scheduling, and performance management of all reception staff, including gifting. The Manager audits concierge to ensure that all paperwork is closed out properly and that all work is balanced and also handles guest issues and problems. Resolves any Client ID errors between CCSI and Concierge. Provides thorough training according to the company's SOPs, performs daily audits, handles all customer services issues, oversees prepaid premiums and manages all roll outs.
MANAGEMENT
- Responsible for the recruiting, screening/interviewing for potential administrative support associates.
- Responsible for training and conducting/assisting with disciplinary action and terminations as directed for all Admin Associates.
- Responsible for the day-to-day management of all administrative staff.
ACCOUNTING
- Responsible for timely and accurate payment of all Accounts Payable for Marketing and Sales, including voucher preparation and tracking.
- Vendor payroll, reconciliation, including collection of negative balances.
PAYROLL & EMPLOYMENT DOCUMENTATION
- Payroll for Sales and Marketing, including commissions/bonus submission, also serve as liaison for Corporate Payroll.
- New hire orientations and paperwork, status changes, terminations, benefit enrollments and serve as corporate's contact for any other general employment requests.
- Scheduling of administrative support associates for adequate coverage without overtime.
PREMIUM MANAGEMENT
- Weekly orders to maintain sufficient quantity, security, disbursements, weekly/monthly counts and reconciliation.
- Monitoring and Auditing Premiums for accurate retail prices and maintain master listing of all premiums.
REPORTING
- Reporting as required by management.
- Ensure data integrity in all areas of marketing administration to provide accurate, efficient reporting.
CONTRACT/CSR/CODING
- Preparation and tracking for approval and expiration of all Business Plans.
- Guides and tracks approvals for all above through National Sales and Legal to help implement any new programs or renew existing premiums and contracts.
CONCIERGE
- Maintain all offers, retail items, hotel costs, vendor costs.
- Preparation of all required reports from Concierge.
- Reconciliation of prepaid and AP premium inventory.
- Hotel reconciliation and accruals.
- Payroll reconciliation.
- Auditing, tour reconciliation and monitoring tour reception activities.
COMPLIANCE
- Ensure all SOPs are adhered to and conduct Site Level Admin audits.
- Ensure policies and procedures are followed and policy waiver is utilized when DOM/DOS authorizes an exception.
OTHER
- Assist DFA with volume bonus for sales associates.
- Work to resolve customer service issues expeditiously and with guidance of DFA/DOM/DOS.
- Ensure Customer Information Security policies are adhered to, monitored and enforced for compliance and sales administration purposes.
-
Reception Operations Supervisor
4 days ago
Las Vegas, Nevada, United States Cherry Lash Lounge Full timePosition OverviewSalary: $12 - $12.50 per hourCherry Lash Lounge is in search of a part-time Reception Operations Supervisor to provide exceptional service to our esteemed clientele in our upscale lounges. This role is pivotal as it represents the first point of contact for our guests, requiring strong organizational skills, attention to detail, and a warm...
-
Reception Operations Supervisor
4 days ago
Las Vegas, Nevada, United States Cherry Lash Lounge Full timePosition OverviewSalary: $12 - $12.50 per hourCherry Lash Lounge is on the lookout for a dedicated part-time Reception Operations Supervisor to enhance our client interactions within our upscale facilities. This role is pivotal as it represents the initial point of contact for our esteemed clientele, requiring exceptional organizational skills and a warm...
-
Reception Operations Supervisor
4 days ago
Las Vegas, Nevada, United States Cherry Lash Lounge Full timePosition OverviewSalary: $12 - $12.50 per hourCherry Lash Lounge is on the lookout for a dedicated part-time Reception Operations Supervisor to enhance our guest experience in our upscale lounges. This role is pivotal as it represents the face of our establishment, necessitating strong organizational skills, follow-through, and a warm demeanor.Key...
-
Guest Reception Specialist
4 days ago
Las Vegas, Nevada, United States Lotus of Siam Full timeJob OverviewPosition: HostAbout Our EstablishmentAt Lotus of Siam, we are dedicated to preserving the rich culinary heritage of Thailand through exceptional food and outstanding service. Our mission goes beyond merely serving meals; we aim to immerse our guests in the vibrant culture of Thai cuisine. To achieve this, we prioritize high-quality food and...
-
Guest Reception Specialist
4 days ago
Las Vegas, Nevada, United States Lotus of Siam Full timeJob OverviewPosition Title: HostCompany Overview:At Lotus of Siam, we are dedicated to preserving the rich culinary heritage of Thailand through our exceptional food and service. Our mission extends beyond providing meals; we aim to immerse our guests in the vibrant culture of Thai cuisine. To achieve this, we prioritize high-quality dishes, exemplary...
-
Guest Reception Specialist
1 week ago
Las Vegas, Nevada, United States Honor BBQ Full timePosition OverviewWe are seeking a dedicated Host/Hostess to join our team at Honor BBQ. This role is essential in creating a welcoming atmosphere for our guests and ensuring a smooth dining experience.Key Responsibilities:Welcome guests warmly and professionally.Guide guests to their tables efficiently.Manage phone inquiries and reservations, addressing...
-
Guest Reception Specialist
1 week ago
Las Vegas, Nevada, United States Honor BBQ Full timePosition OverviewWe are seeking a dedicated Host/Hostess to join our vibrant team at Honor BBQ. This role is essential in creating a welcoming atmosphere for our guests and ensuring a smooth dining experience.Key Responsibilities:Welcome guests warmly and professionally upon arrival.Guide guests to their designated tables with care.Manage phone inquiries,...
-
Guest Reception Specialist
1 week ago
Las Vegas, Nevada, United States Lotus of Siam Full timeJob OverviewPosition Title: HostCompany Overview:At Lotus of Siam, we are dedicated to preserving the rich culinary heritage of Thailand through our exceptional food and service. Our mission extends beyond just providing meals; we aim to immerse our guests in the vibrant culture of Thai cuisine. To fulfill this vision, we prioritize high-quality food and...
-
Reception Specialist
4 days ago
Las Vegas, Nevada, United States Cherry Lash Lounge Full timePosition OverviewSalary: $12 - $12.50 per hourCherry Lash Lounge is on the lookout for a part-time Reception Specialist to provide exceptional service to our esteemed clientele in our upscale lounges. This role is pivotal as it represents the first point of contact for our guests, making it essential to possess a genuine passion for assisting others.Key...
-
Reception Specialist
1 week ago
Las Vegas, Nevada, United States Cherry Lash Lounge Full timePosition OverviewSalary: $12 - $12.50 per hourCherry Lash Lounge is on the lookout for a part-time Reception Specialist to provide exceptional service to our esteemed clientele in our upscale facilities. This role is pivotal as it represents the first point of contact for our guests, and we are seeking individuals who are passionate about customer service...
-
Guest Services Supervisor
1 week ago
Las Vegas, Nevada, United States Water Grill Las Vegas Full timePosition OverviewJoin our team at Water Grill Las Vegas, where we have been delighting seafood enthusiasts for over 25 years. Recognized for our exceptional seafood offerings, we pride ourselves on delivering unparalleled quality and freshness.Compensation: Competitive hourly wage up to $20, based on experience.What We Offer:Opportunities for Career...
-
Guest Services Supervisor
4 days ago
Las Vegas, Nevada, United States Makers & Finders Full timeJob OverviewThe Front of House Supervisor plays a crucial role in assisting upper management in the seamless operation of the restaurant. This position is essential for ensuring that staff members are performing their duties efficiently, the establishment remains profitable, and patrons leave satisfied. While the responsibilities are less hands-on than those...
-
Guest Experience Supervisor
4 days ago
Las Vegas, Nevada, United States SAHARA Las Vegas Full timeSAHARA Las Vegas is seeking a dedicated and passionate Guest Experience Supervisor to join our dynamic team. As a key member of our Front Office, you will play a vital role in ensuring that every guest has an exceptional and memorable experience from check-in to checkout. In this role, you will be responsible for providing outstanding customer service,...
-
Guest Service Agent
5 months ago
Las Vegas, Nevada, United States Waldorf Astoria Las Vegas Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Guest Vehicle Coordinator
1 week ago
Las Vegas, Nevada, United States Trump Hotel Las Vegas Full timeJob OverviewPosition SummaryThe Valet Attendant plays a crucial role in providing exceptional service by managing the parking and retrieval of guests' vehicles efficiently, ensuring their safety and security. This position requires a proactive approach to meet guests' needs and maintain positive interactions at all times.Key Responsibilities Welcome and...
-
Guest Relations Coordinator
1 week ago
Las Vegas, Nevada, United States Cherry Lash Lounge Full timePosition OverviewSalary: $12 - $12.50 per hourCherry Lash Lounge is in search of a dedicated full-time or part-time Reception Specialist to provide exceptional service to our esteemed clientele in our luxurious lounges. This role is crucial as it represents the first point of contact for our valued guests. A passion for assisting others and a genuine love...
-
Guest Relations Coordinator
1 week ago
Las Vegas, Nevada, United States Cherry Lash Lounge Full timePosition OverviewSalary: $12 - $12.50 per hourCherry Lash Lounge is in search of a dedicated full-time or part-time Reception Specialist to provide exceptional service to our esteemed clientele in our upscale lounges. This role is pivotal as it represents the face of our establishment, and we are looking for individuals who genuinely enjoy interacting with...
-
Reception Associate
1 week ago
Las Vegas, Nevada, United States Hilton Grand Vacations Full timeBecome a Key Member of Our TeamJoin a thriving organization that provides immediate benefits, daily compensation, and exceptional perks. This is a remarkable chance to contribute to our success story.Company Overview:We are Hilton Grand Vacations, a renowned vacation ownership company. Our supportive team environment fosters a sense of community and offers...
-
Guest Experience Coordinator
23 hours ago
Las Vegas, Nevada, United States DelMonte Hotel Group Full timeJob DescriptionJob Title: Operations SupervisorCompany: DelMonte Hotel GroupJob Summary:We are seeking an experienced Operations Supervisor to join our team at DelMonte Hotel Group. The successful candidate will be responsible for supervising all activities within the Box Office department, with a focus on delivering exceptional guest experiences and...
-
Hotel Reception Specialist
1 week ago
Las Vegas, Nevada, United States Horseshoe LV Full timeJOB SUMMARY:Responsible for managing reservations, including taking, recording, and canceling bookings within the Hotel Information System. Deliver outstanding concierge services by anticipating the needs of guests and personalizing their experiences. Keep guests informed about upcoming events and appointments.ESSENTIAL DUTIES AND RESPONSIBILITIES:Be...