Operations Manager

2 weeks ago

Indianapolis, Indiana, United States Palmer Trucks Full time
Job Overview

The Operations Manager is responsible for overseeing the daily functions of the office, ensuring that all tasks are completed accurately and efficiently. This role includes supervising staff, managing reports, and maintaining effective communication with clients and vendors.

Key Responsibilities:

  • Organizes and evaluates office workflows and procedures, including bookkeeping, payroll, and information management.
  • Prepares comprehensive reports to assist management in decision-making.
  • Enhances office efficiency through proficient use of software applications such as Microsoft Office and industry-specific tools.
  • Assesses credit information to make informed financial decisions that benefit the organization.
  • Addresses and resolves errors and customer complaints promptly.
  • Maintains ongoing communication with clients and external suppliers.
  • Implements corporate policies for the systematic management of records.
  • Collects and manages employee information and documentation.
  • Oversees timekeeping and attendance records.
  • Facilitates employee onboarding and training processes.
  • Distributes human resources materials, including training and benefits information.
  • Performs additional tasks as assigned.

Supervisory Duties:

  • Coordinates activities among various clerical departments and staff.
  • Establishes work procedures, prepares schedules, and streamlines workflows.
  • Assigns tasks and reviews work for accuracy and compliance.
  • Promotes a harmonious work environment and addresses any grievances.
  • Provides clear instructions both verbally and in writing.

Required Skills:

  • Problem Solving - Ability to identify and analyze issues to develop effective solutions.
  • Continuous Learning - Commitment to ongoing professional development and skill enhancement.
  • Time Management - Efficiently prioritizing tasks to meet deadlines.
  • Team Collaboration - Working effectively with others to achieve common goals.
  • Customer Orientation - Understanding and fulfilling customer needs and expectations.
  • Interpersonal Skills - Strong communication and relationship-building abilities.
  • Organizational Skills - Ability to plan and execute tasks systematically.
  • Project Management - Overseeing resources and tasks to achieve desired outcomes.

Behavioral Traits:

Successful candidates will exhibit the following characteristics:

  • People-Centric - Ability to connect with a diverse range of individuals.
  • Adaptability - Comfort with frequent changes in tasks and priorities.
  • Policy Adherence - Commitment to following established guidelines and procedures.
  • Organizational Skills - Maintaining order in daily operations.
  • Analytical Skills - Competence in compiling and organizing information effectively.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience in office management.
  • Proficient in writing reports and business correspondence.
  • Strong numerical skills for financial calculations.
  • Able to analyze problems and interpret complex information.
  • Familiarity with accounting software and Microsoft Office Suite.
  • Valid driver's license required.

Physical Requirements:

The role requires mobility within the office environment, including walking and standing. Good vision and hearing are essential for effective communication and information processing. Manual dexterity is necessary for operating office equipment.

Company Overview

Palmer Trucks is a family-owned business with a rich history in the trucking industry, dedicated to providing exceptional service and building lasting relationships with our clients. We pride ourselves on our commitment to quality and our supportive work environment.

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