Retail Operations Supervisor

2 weeks ago

Estero, Florida, United States Movado Group Full time


At Movado Group, we are dedicated to cultivating the most prestigious brands in the market, driven by our passion for excellence.

Our team is inspired by a creative mindset and a commitment to outstanding performance, which is evident in every facet of our operations.

We provide the watch industry with a compelling strategic vision and a proven history of continuous growth, offering our employees unmatched opportunities for professional development.

We encourage you to join us in our success. Our workforce is the foundation of our organization - we invite you to advance your career with us.


We are in search of a candidate with remarkable sales and leadership abilities, ideally within the watch, fine jewelry, or specialty retail sectors, to become part of our team.

The Retail Operations Supervisor will play a vital role in assisting the Store Manager with all operational aspects, including driving sales, enhancing customer service, and overseeing staff training.

The Retail Operations Supervisor will assume the responsibilities of the Store Manager during their absence.

Key Responsibilities:
Meet or surpass personal sales targets set by the Store Manager and develop comprehensive knowledge of the product range.
Manage store opening and closing procedures.

Support the Store Manager:
Achieve financial goals for the store.
Mentor and train store staff to help them reach their individual sales targets.
Recruit, onboard, and coach store personnel to ensure optimal performance.
Ensure adherence to company policies regarding CRM data capture, inventory management, revenue tracking, merchandising, and loss prevention.
Deliver exceptional customer service and ensure all team members provide the same high level of service.
Maintain the store's stability, security, and reputation by complying with corporate, legal, and security standards.
Ensure a tidy, professional work environment.
Oversee merchandise to guarantee cleanliness, accurate pricing, and proper display.
Perform watch servicing, including sizing and battery replacements as necessary.

Qualifications:
The ideal candidate will possess strong sales skills and a minimum of 3 years of experience in retail management.
Experience in watch, jewelry, fashion, accessories, cosmetics, specialty, or luxury retail is highly preferred.
Exceptional interpersonal, communication, and customer service skills are essential.
Must be organized and detail-oriented.
Intermediate computer skills, including proficiency in MS Office (Word/Excel), are required.
Availability and flexibility to work according to business needs, including weekends and evenings, is necessary.

Employee Benefits:
Our team members enjoy competitive compensation, employee discounts, paid time off, and a comprehensive benefits package.

Application Process:
All applicants must apply directly through our career website.

Submitting a resume or responding to this post does not constitute an application.

Due to the high volume of applications, we may not respond to every submission.

The application process is defined by Movado Group and may involve interviews, job-related assessments, or other steps.


Diversity, Equity, and Inclusion Commitment:
Movado Group is an equal opportunity employer that values workforce diversity.

We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other legally protected status in accordance with applicable laws.


About Movado Group:
Movado Group, Inc. designs, sources, and distributes a variety of prestigious watch brands worldwide, including MOVADO, MVMT, OLIVIA BURTON, EBEL, CONCORD, CALVIN KLEIN, COACH, HUGO BOSS, LACOSTE, and TOMMY HILFIGER.

With a strong international presence, we offer exciting career opportunities and a diverse portfolio of respected brands.

Join the Movado Group team and work with the finest brands in the market while becoming part of a world-class organization.

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