Retail Operations Leader

2 weeks ago


Estero, Florida, United States Cole Haan LLC Full time

Company Name: Cole Haan

Job Title: Store Manager

Role Overview

The Store Manager is responsible for overseeing all in-store functions to meet sales and profitability objectives while fostering sustainable business growth in alignment with the company's vision and established protocols. This position involves setting the strategic course for the store to fulfill all assigned goals and initiatives while cultivating a positive team culture and store atmosphere.

KEY RESPONSIBILITIES:

  • Sales Achievement: Accountable for reaching store sales targets, EBITDA benchmarks, and performance indicators through effective revenue-generating strategies and team performance oversight.
  • Team Development: Mentor and guide staff to surpass individual and collective store objectives.
  • Customer Experience Excellence: Train and empower staff to deliver an exceptional shopping experience that embodies the brand's customer-centric philosophy.
  • Operational Management: Meet all financial and operational goals related to expense management, loss prevention, audits, and reporting.
  • Product Presentation: Implement and uphold visual merchandising standards that align with brand directives.
  • Market Analysis: Evaluate market trends to identify sales opportunities and ensure compliance with visual merchandising standards.
  • Human Resource Management: Oversee recruitment, onboarding, and employee development within the store.
  • Team Relations: Foster a positive work environment by leading and nurturing a high-quality store team.
  • Performance Management: Provide ongoing coaching, feedback, and performance evaluations for all team members.

Qualifications:

  • Full-Time Position
  • Bachelor's degree in Business Administration or a related field is preferred
  • 3-6 years of experience in high-volume retail management
  • Availability for a flexible work schedule is required
  • Knowledge of retail operations, including sales, customer service, merchandising, inventory management, and loss prevention
  • Proficient computer skills, experience in staff development, and a strong ability to lead while providing excellent customer service
  • Able to manage and coordinate a team in a dynamic environment
  • Effective verbal and written communication skills in English
  • Physical requirements include the ability to lift, push, and pull up to 25-50 pounds and stand for extended periods.


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