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Retail Customer Service Representative

2 months ago

Estero, Florida, United States Sherwin-Williams Full time
Retail Customer Service Specialist

We are seeking a highly skilled Retail Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and providing expert advice to our customers.

Key Responsibilities:
  • Provide Exceptional Customer Service: Build strong relationships with customers, understand their needs, and provide personalized solutions to meet their expectations.
  • Process Sales Transactions: Accurately process sales transactions, achieve sales goals, and maintain a high level of customer satisfaction.
  • Assist Customers: Assist customers in person and over the phone, providing expert advice and recommending products and services that meet their needs.
  • Maintain Store Appearance: Maintain a clean and organized store environment, including shelves, displays, and equipment.
  • Stay Knowledgeable: Remain up-to-date on products and services offered, and suggest ways to improve sales and customer satisfaction.
  • Comply with Procedures: Comply with inventory control procedures and maintain accurate records.
Requirements:
  • Age Requirement: Must be at least 18 years of age.
  • Language Skills: Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Physical Demands: Must be able to retrieve material from shelves, lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Preferred Qualifications:
  • Valid Driver's License: A valid driver's license is preferred.
  • Education: A high school diploma or equivalent is preferred.
  • Experience: At least one year of experience in delivery, retail, or customer service is preferred.
  • Product Knowledge: Previous experience selling paint and paint-related products is preferred.
  • Equipment Operation: Previous experience operating tinting and mixing equipment is preferred.