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Assistant Retail Operations Leader

2 months ago

Estero, Florida, United States O'Neill Full time

YOUR ROLE


As the Assistant Retail Operations Leader, you will play a pivotal role in supporting the Store Manager by demonstrating exceptional leadership capabilities and ensuring an outstanding customer experience.

You will oversee the daily functions of the store as required. Your responsibilities include training, motivating, and recognizing team members while fostering a strong passion for achieving impressive sales outcomes. Above all, you embody our company values and bring your authentic self to work each day.

YOUR RESPONSIBILITIES

  • You are passionate about driving sales: As an Assistant Retail Operations Leader, you excel at enhancing sales by optimizing fitting room and sales floor productivity, while cultivating customer loyalty through a premier in-store experience.

You're a people-focused leader:
You are dedicated to inspiring and motivating the team in alignment with O'Neill's core values.

As a role model, you consistently hold team members accountable to uphold O'Neill's service standards, particularly on the sales floor and in the fitting room.


  • You take pride in training: You are committed to developing team members to ensure they deliver exceptional service and embody a Guest First culture.
  • You understand the power of teamwork: You set clear, achievable goals for Sales Associates and provide ongoing performance feedback through real-time coaching. You encourage engagement by celebrating outstanding achievements and assist the Store Manager in recruiting and hiring top talent.
  • You're an innovator in visual and operational excellence: You naturally execute and enhance daily visual and operational tasks, including shipment processing, merchandising adjustments, and visual standards. Most importantly, you ensure that fitting rooms are always guest-ready and meet O'Neill's standards.
  • Integrity is fundamental to you: You ensure that store safety protocols are upheld, are committed to asset protection standards, consistently adhere to O'Neill's policies and procedures, and always act with integrity.

YOU'D BE A GREAT FIT FOR THIS ROLE IF

  • You have a passion for O'Neill products
  • You possess at least one year of retail management experience
  • You are adept at multitasking and have a keen attention to detail; you excel in prioritization and time management.
  • You have flexible availability to work during peak shopping hours
  • You appreciate a generous employee discount (60% off O'Neill products and 30% off other brands)
  • You enjoy participating in contests to earn additional free merchandise

PHYSICAL DEMANDS

  • Ability to climb, reach, bend, and lift up to 30 lbs
  • Ability to work on the sales floor and in the stockroom


O'Neill is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.

Equal employment opportunity encompasses, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination.

O'Neill takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.


Note:

The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified.

Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.