Retail Operations Leader
1 week ago
Company Name: Cole Haan
Job Title: Store Manager
Role Overview
The Store Manager is responsible for overseeing all in-store operations to meet sales and profitability objectives while fostering sustainable business growth aligned with the company's values and established guidelines. This role involves setting the strategic vision for the store to fulfill all assigned goals and initiatives while cultivating a positive team atmosphere and store environment.
KEY RESPONSIBILITIES:
- Sales Performance:
- Accountable for achieving store sales targets, EBITDA goals, and performance indicators through effective revenue-enhancing strategies and team management.
- Mentor and develop team members to surpass individual and collective objectives.
- Customer Experience Excellence:
- Guide and train staff to deliver an exceptional shopping experience that embodies the brand's customer-centric ethos.
- Operational Effectiveness:
- Meet all financial and operational goals concerning expense management, loss prevention, audits, and reporting.
- Implement and uphold visual merchandising standards that reflect the company's branding directives.
- Evaluate market trends to identify sales opportunities and maintain visual merchandising excellence.
- Human Resources Management:
- Oversee recruitment, onboarding, and employee development within the store.
- Foster positive employee relations by leading and nurturing a high-quality store team.
- Provide continuous coaching, feedback, and performance evaluations for all team members.
Qualifications
- Full-Time Position
- Bachelor's degree in Business Administration or a related discipline preferred
- 3-6 years of experience in high-volume retail management
- Flexible availability required
- Knowledge of retail operations, including sales, customer service, merchandising, inventory management, and loss prevention.
- Proficient in computer skills, staff development, and the ability to lead while delivering outstanding customer service.
- Capable of coordinating and managing a team in a dynamic environment.
- Effective verbal and written communication skills in English.
- Physical demands include the ability to lift, push, and pull 25-50 pounds and remain standing for extended periods.
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