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Retail Operations Leader

2 months ago

Estero, Florida, United States Cole Haan LLC Full time

Company Name: Cole Haan

Job Title: Store Manager

Overview of Responsibilities

The Store Manager is accountable for overseeing all in-store operations to meet sales and profitability objectives while fostering sustainable business growth in alignment with the company's vision and established protocols. This role involves setting the strategic course for the store to fulfill all assigned goals and initiatives while cultivating a positive team culture and store atmosphere.

KEY RESPONSIBILITIES:

  • Sales Achievement:
  • Accountable for reaching store sales, EBITDA targets, and performance indicators through effective revenue-generating strategies and team performance oversight.
  • Mentor and develop team members to surpass individual and collective objectives.
  • Customer Experience Focus:
  • Guide and enhance staff capabilities to deliver an exceptional shopping experience.
  • Operational Management:
  • Meet all financial and operational targets concerning expense management, loss prevention, audits, and weekly reporting.
  • Product Presentation and Merchandising:
  • Implement and uphold visual merchandising standards in line with brand directives.
  • Evaluate market trends to identify sales opportunities and maintain visual merchandising excellence.
  • Human Resource Management/Team Development:
  • Responsible for the recruitment, onboarding, and overall success of employees within the store.
  • Foster positive employee relations by leading and nurturing a high-quality store team.
  • Ensure continuous coaching, feedback, and performance evaluation for all team members.

Qualifications:

  • Full-Time Position
  • Bachelor's degree in Business Administration or a related discipline preferred
  • 3-6 years of experience in high-volume retail management
  • Availability to work a flexible schedule is essential.
  • Knowledge of retail operations, including sales, customer service, merchandising, inventory management, and loss prevention.
  • Proficient computer skills, experience in staff development, and the ability to lead while providing outstanding customer service.
  • Capable of coordinating and managing a team in a dynamic environment.
  • Effective verbal and written communication skills in English.
  • Physical requirements include the ability to lift, push, and pull weights ranging from 25-50 pounds and stand for extended periods.