Human Resources Assistant Manager

4 weeks ago


Boston, Massachusetts, United States Aramark Full time
Job Summary

The Assistant Human Resource Manager is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns, and making recommendations that promote positive employee relations. This role serves as a resource to management and employees in solving day-to-day workplace matters.

Key Responsibilities

Resolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensuring fairness and consistency of policy and practice.

Provide consultation to managers on policies and compliance regarding employment-related matters.

Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.

Conduct interviews and prepare relevant documentation using investigation guidelines.

Recommend appropriate resolution of complaints, develop action plans, and follow up to ensure completion.

Interact with internal and external resources to acquire needed information to lead work to completion.

Coordinate all leave of absence cases, including general administration, comprehensive case management, and compliance with all related policies and employment laws.

Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs).

Requirements

? 2+ years of experience in employee relations or related experience

? Bachelor's degree in HR or equivalent experience required

? Strong written and verbal communication skills; able to communicate with tact and diplomacy

? Ability to influence others on policies, practices, and procedure

? Effective at capturing and synthesizing information from multiple parties

? Solid understanding of employment laws

? Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner

? Proficient in Microsoft Office and experience with case management technology preferred

About Aramark

Aramark is a global leader in food, facilities, and uniform services. We strive to do great things for each other, our partners, our communities, and our planet. We believe in equal employment opportunity and are committed to creating a diverse and inclusive work environment.

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