Housekeeping Supervisor

1 week ago


Rancho Mirage, California, United States Eisenhower Health Full time
  • Job Objective: This position provides an overview of the responsibilities involved.
    • Under the direct oversight of the Department Director and management team, the Environmental Services Department Shift Supervisor enhances client relations through positive service-oriented interactions. This role assists with compliance requirements and serves as a resource for the environmental services team, along with other assigned duties.
  • Reports to:
    • Department Director and Managers (HHS)
  • Supervises:
    • Housekeeping Staff
  • Ages of Patients:
    • Adult
    • Geriatric
  • Blood Borne Pathogens:
    • Minimal/No Potential
  • Qualifications:
    • Education:
      • Required: High School Diploma, GED, or higher degree.

        Preferred: College degree or equivalent work experience.
    • Licensure/Certification:
      • None
    • Experience:
      • Required: Three to five years in a lead or supervisory role within housekeeping or a service-related field with significant customer/client interaction, or equivalent education such as a 4-year degree.
  • Essential Responsibilities:
    • Ensures adherence to the Code of Conduct and compliance policies, taking action to resolve compliance issues and reporting any suspected violations.
    • Maintains a high standard of cleanliness in designated areas.
    • Participates in the staff selection process, conducting interviews as necessary.
    • Schedules time off, holidays, and vacations, ensuring that the facility's needs are met in accordance with staffing requirements.
    • Assigns personnel to specific work areas or project duties, planning and coordinating project work to maintain proper frequencies.
    • Ensures staff receive appropriate orientation, initial training, and ongoing education.
    • Regularly reviews and updates daily job duties with both regular and relief associates.
    • Follows supply control guidelines and trains staff in the safe use of all cleaning chemicals.
    • Takes a proactive approach to identify and rectify quality assurance concerns within the facility, ensuring timely follow-up.
    • Provides individual guidance and motivation to associates to help them perform to their fullest potential.
    • Implements disciplinary actions when necessary, following progressive disciplinary guidelines.
    • Keeps records and logbooks up to date, maintaining all necessary documentation and monitoring service binders daily.
    • Participates in the facility's Quality Assurance Program as required, ensuring a high percentage of cleanliness in assigned areas and conducting inspections as needed.
    • Assigns equipment to staff and monitors daily usage, cleaning, and maintenance.
    • Ensures all equipment is clean and maintains a professional appearance at all times.
    • Prepares employee disciplinary reports and conducts follow-ups as required, holding meetings with employees with guidance from the appropriate assistant director.
    • Responds to concerns and requests promptly, taking necessary corrective actions and ensuring timely follow-up.
    • Engages in associate performance evaluations and makes recommendations as needed, conducting meetings with associates with guidance from the appropriate assistant director.
    • Participates in departmental safety initiatives, maintaining a safe work environment at all times.
    • Reports any unsafe equipment or actions to the appropriate assistant director.
    • Handles special requests or projects and performs other duties as assigned.
    • Assists housekeepers as needed.
    • Ensures that the housekeeping office, storage areas, and closets are clean, organized, well-maintained, and professional in appearance at all times.
    • Performs additional duties as assigned.


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