Guestroom Cleaning Specialist
2 weeks ago
Accountable for the thorough cleaning and arrangement of guest accommodations, ensuring adherence to hotel standards and consistency.
KEY RESPONSIBILITIES:
- Maintain cleanliness of assigned guest rooms in accordance with hotel standards, including making beds, sanitizing bathrooms, vacuuming carpets, and dusting surfaces.
- Restock essential items in guest suites, such as paper products, toiletries, towels, and other supplies as per hotel guidelines.
- Ensure cleanliness of immediate exterior areas and windows, following hotel protocols.
- Utilize housekeeping equipment safely and correctly.
- Organize and replenish housekeeping carts daily.
- Assist with monthly inventory of housekeeping supplies.
- Familiarize oneself with all hotel emergency procedures.
- Adhere to all safety regulations and guidelines established by the hotel.
- Comply with hotel quality assurance standards for the department.
- Manage key control for issued keys responsibly.
- Handle keys left by guests in suites appropriately.
- Deliver all lost and found items to the supervisor or manager for documentation and storage.
- Employ the L.E.A.R.N Model for addressing guest recovery incidents.
- Maintain a friendly and welcoming demeanor in all guest interactions.
- Promptly report any unusual situations in guest rooms to a supervisor or manager.
- Complete maintenance work orders and submit them to the supervisor or designated area in a timely manner.
- Politely accommodate special requests from guests.
- Provide information to guests regarding hotel and local area amenities and services.
- Execute any reasonable requests from management that fall within capabilities.
This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice.
These duties may involve frequent bending, lifting, carrying, twisting, pushing, pulling, reaching, kneeling, and may require prolonged periods of standing and/or walking. Must be capable of lifting, pushing, and pulling a minimum of 50 pounds. Training will be provided to perform all functions within the required safety guidelines and expectations. If at any point you feel unable to perform any of these functions, please notify your manager immediately.
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