Guestroom Cleaning Specialist
2 months ago
Accountable for the thorough cleaning and arrangement of guest accommodations while upholding the hotel’s quality standards and consistency.
KEY RESPONSIBILITIES:
- Maintain cleanliness of assigned guest rooms in accordance with hotel protocols. This encompasses tasks such as making beds, sanitizing bathrooms, vacuuming carpets, and dusting surfaces.
- Restock essential items in the guest rooms, including paper products, toiletries, towels, and any other supplies as per hotel guidelines.
- Ensure cleanliness of immediate exterior entry points and windows, adhering to hotel standards.
- Utilize housekeeping equipment safely and correctly.
- Organize and replenish the housekeeping cart daily.
- Assist with the monthly inventory of housekeeping supplies.
- Familiarize oneself with all hotel emergency protocols.
- Adhere to all safety regulations and guidelines established by the hotel.
- Comply with all quality assurance standards set forth by the hotel for the department.
- Manage key control procedures for issued keys.
- Handle keys left by guests in the rooms appropriately.
- Deliver all lost and found items to the supervisor or manager for proper logging and storage.
- Employ the L.E.A.R.N Model for addressing guest recovery situations.
- Maintain a friendly and welcoming attitude when engaging with guests.
- Promptly report any unusual occurrences in guest rooms to a supervisor or manager, including unreported pets, parties, or discrepancies in room occupancy.
- Complete maintenance work orders and submit them to the supervisor or designated area in a timely manner.
- Politely accommodate special requests from guests.
- Provide information to guests regarding hotel amenities and local attractions.
- Execute any reasonable requests from management that fall within my capabilities.
Please be aware that this job description is not intended to encompass all activities, duties, or responsibilities that may be required of the employee. Responsibilities may evolve at any time with or without prior notice.
These tasks may necessitate frequent bending, lifting, carrying, twisting, pushing, pulling, reaching, kneeling, and may involve extended periods of standing and/or walking. The ability to lift, push, and pull a minimum of 50 pounds is essential. Training will be provided to ensure all functions are performed within the required safety protocols and expectations. If at any point you feel unable to perform any of these functions, please inform your manager immediately.
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