Guestroom Cleaning Specialist

2 months ago


Rancho Cordova, California, United States Fairfield Inn & Suites Rancho Cordova Full time
POSITION SUMMARY:

Accountable for the thorough cleaning and arrangement of guest accommodations, ensuring adherence to hotel standards and consistency.

KEY RESPONSIBILITIES:
  1. Meticulously clean designated guest rooms in line with hotel protocols. This encompasses making beds, sanitizing bathrooms, vacuuming carpets, and dusting surfaces.
  2. Restock and organize essential items in the guest suite, including toiletries, linens, and other supplies as specified by hotel guidelines.
  3. Maintain cleanliness of immediate outdoor entry points and windows, following hotel standards.
  4. Safely operate housekeeping machinery and equipment.
  5. Regularly replenish and organize the housekeeping cart.
  6. Assist in conducting monthly inventory checks for housekeeping supplies.
  7. Be knowledgeable about all hotel emergency protocols.
  8. Adhere to all safety regulations and guidelines established by the hotel.
  9. Ensure compliance with hotel quality assurance standards within the department.
  10. Manage key control procedures for issued keys effectively.
  11. Handle keys left by guests in the suite responsibly.
  12. Deliver all lost and found items to the designated supervisor or manager for proper logging and storage.
  13. Utilize the L.E.A.R.N Model for addressing guest recovery situations.
  14. Maintain a friendly and welcoming attitude during guest interactions.
  15. Promptly report any unusual occurrences in guest rooms to a supervisor or manager, including unreported pets, parties, or discrepancies in room occupancy.
  16. Complete maintenance work orders and submit them to the supervisor or designated area promptly.
  17. Politely accommodate special requests from guests.
  18. Provide information to guests regarding hotel amenities and local attractions.
  19. Execute any reasonable requests from management within the scope of capabilities.
Physical Requirements:

This position may necessitate frequent bending, lifting, carrying, twisting, pushing, pulling, reaching, kneeling, and prolonged periods of standing or walking. Candidates must be capable of lifting, pushing, and pulling a minimum of 50 pounds. Comprehensive training will be provided to ensure all tasks are performed within established safety guidelines. If at any time you feel unable to perform any of these functions, please communicate with your manager immediately.

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