Guest Floor Attendant

2 weeks ago


Rancho Palos Verdes, California, United States Terranea Full time

Position Overview:
As a vital member of our housekeeping team, you will be responsible for the cleanliness and upkeep of guest room floors and common areas. Your attention to detail and commitment to maintaining high standards will ensure a welcoming environment for our guests.

Key Responsibilities:

  • Thoroughly clean and maintain all corridors, service areas, and guest room floors, adhering to the hotel's cleanliness standards.
  • Provide necessary linen supplies for Room Attendants and ensure floor closets are well-stocked.
  • Promptly deliver and retrieve items requested by guests and the Floor Supervisor.
  • Maintain a comprehensive understanding of departmental policies and service procedures.
  • Utilize cleaning equipment properly and safely, following all maintenance guidelines.
  • Anticipate and respond to guest needs with professionalism and courtesy.
  • Foster positive guest relations and address any complaints to ensure satisfaction.
  • Regularly monitor and uphold cleanliness and organization in assigned work areas.
  • Secure any assigned keys and communication devices.
  • Review and update assignment sheets, coordinating with the Floor Supervisor for additional tasks.
  • Organize work priorities effectively to maximize efficiency.
  • Conduct general cleaning duties, including trash removal and linen replenishment.
  • Ensure all cleaning tasks are performed using appropriate chemicals and equipment, covering areas such as:
    • Guest room corridors
    • Service corridors
    • Elevators and landings
    • Guest laundry and vending areas
    • Stairwells
  • Inspect and maintain the condition of furniture and fixtures, reporting any damages.
  • Dust and polish surfaces, ensuring all areas are free from debris and smudges.
  • Manage the cleanliness of public areas, including restocking supplies and maintaining trash receptacles.
  • Handle guest requests efficiently, including laundry and shoeshine services.
  • Report maintenance issues and lost and found items to the Supervisor.
  • Ensure the security of guest room access and hotel property at all times.

Additional Duties:

  • Assist with the installation of new drapes and the setup of cribs and rollaway beds.
  • Participate in the rotation of mattresses and box springs.
  • Support fellow team members as needed to maintain operational efficiency.
  • Help manage housekeeping supplies to ensure adequate stock levels.

Qualifications:

Essential:

  • Fluency in English, both verbal and written.
  • Strong attention to detail and ability to work efficiently.
  • Capability to prioritize tasks and work cohesively within a team.
  • Ability to maintain confidentiality regarding guest information.

Desirable:

  • Prior experience in cleaning or hospitality roles.
  • Knowledge of safe chemical handling practices.
  • Experience in a similar position within the hospitality industry.

Education & Experience:

  • High school diploma or equivalent experience preferred.
  • Previous experience in a quality hospitality environment is advantageous.
  • Availability to work flexible shifts as required.

Compensation:
We offer a competitive salary and a comprehensive benefits package for full-time team members, including medical, dental, vision, and retirement plans.



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