Utility Systems Technician

2 weeks ago


Edwardsville, Illinois, United States Utilitra Full time
Job Overview

Company Background

Utilitra is a distinguished woman-owned enterprise that excels in providing utility and technological solutions. We deliver comprehensive design, construction, and metering services to utility companies, while also equipping businesses and municipalities with advanced technology services through our skilled IT team. Our unique ability to blend various specialties allows clients to collaborate with a cohesive team dedicated to the design and upkeep of their infrastructure.

Recognized by the St. Louis Business Journal as a finalist for Best Places to Work, and acknowledged as one of St. Louis' 50 Fastest Growing Companies, Utilitra stands out as one of the largest women-owned businesses in the region. Additionally, we have been honored by the St. Louis Post Dispatch as one of the area's Top Work Places.

Position Title: Project Technician I Status: Full-time/Exempt

Reporting To: Manager of Professional Services Work Schedule: Flexible within standard operational hours


Role Summary: The Project Technician is responsible for a variety of tasks across multiple domains, with skill sets that may vary.

Key Responsibilities:

  • Provide daily Tier I and II support for both internal and external users
  • Establish and nurture positive relationships with clients
  • Identify and relay technology solutions and enhancements to Project Engineers or Management to meet business requirements
  • Assist in project execution, ensuring timely progress; support Project Engineers in the installation and configuration of systems and devices
  • Monitor and adjust infrastructure and systems as needed
  • Install, configure, test, and maintain communication and IP security systems, as well as Access Control Systems
  • Proactively pursue optimal levels of system and infrastructure availability for both internal operations and clients
  • Engage with IP-based communication and security systems
  • Collaborate with Project Engineers and IT staff to troubleshoot issues for both internal and external clients
  • Support Project Engineers and IT personnel with document management tasks
  • Maintain an accurate inventory of technology hardware
  • Perform other duties as assigned or deemed necessary

Qualifications:

  • Associate degree or relevant industry certification required
  • Minimum of 1 year of documented experience in technology or installation
  • Proficient in Office applications, particularly Windows, Word, Excel, Outlook, and Access
  • Familiarity with IT terminology including software, hardware, equipment, networks, and telephony
  • Basic knowledge of IP Security Cameras and Access Control Systems
  • Proven track record of delivering excellent customer service
  • Strong verbal and written communication skills
  • Commitment to providing exceptional customer service
  • Ability to exercise independent judgment, maintain confidentiality, and work with minimal supervision
  • Valid Driver's License and a clean driving record required
  • Permanent Employee Registration Card (PERC) is necessary

Employee Benefits:

  • Comprehensive company-paid health insurance, including medical, vision, dental, short-term and long-term disability, and life insurance
  • 100% 401k match (up to 5% of salary)
  • Paid holidays and vacation time
  • Educational assistance programs
  • Access to various discount programs


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