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IT Support Professional

2 months ago

Edwardsville, Illinois, United States Utilitra Full time
About the Role

Utilitra is seeking a highly skilled and experienced IT Support Professional to join our team in Wisconsin. As a key member of our technical team, you will be responsible for providing top-notch support to our clients, ensuring their technology needs are met and exceeded.

Key Responsibilities
  • Daily IT Support: Provide timely and effective support to clients, addressing technical issues and concerns in a professional and courteous manner.
  • Tier II Support: Serve as a escalation point for complex technical issues, working closely with clients to resolve problems and implement solutions.
  • Client Relationship Management: Build and maintain strong relationships with clients, understanding their business needs and providing tailored support to meet those needs.
  • Technical Expertise: Stay up-to-date with the latest technology trends and advancements, applying this knowledge to provide innovative solutions to clients.
  • Documentation and Reporting: Maintain accurate records of client interactions, technical issues, and resolutions, providing regular reports to management as needed.
  • Collaboration and Communication: Work closely with internal teams, including IT staff and management, to ensure seamless communication and collaboration.
Requirements
  • Education and Experience: A two-year college degree or industry certification, with a minimum of 3 years' documented technology experience.
  • Technical Skills: Proficiency in Microsoft desktop and server operating systems, networking background, cloud application management, and proficiency in Office applications.
  • Soft Skills: Excellent verbal and written communication skills, commitment to excellent customer service, and ability to use independent judgment and operate under minimal supervision.
Benefits
  • Employer Paid Insurance: Comprehensive insurance coverage for employees.
  • 401k Matching: 5% match on employee contributions.
  • Discount Programs: Various discounts on products and services.
  • Competitive Time-Off: Generous paid time-off policy.
About Utilitra

Utilitra is a woman-owned firm specializing in utility and technology solutions. We offer design, construction, and metering services to utilities, and supply businesses and municipalities with robust technology services through our team of IT professionals. Our ability to integrate distinct specialties gives customers the opportunity to work with a coordinated team for the design and maintenance of their infrastructure.

We are committed to building and sustaining an equitable and inclusive work environment where diversity is expected and valued. We believe that a diverse workforce benefits and enriches our mission, vision, and core values and is a critical component to our company's success.