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Utility Solutions Technician

2 months ago

Edwardsville, Illinois, United States Utilitra Full time
Job Overview

About Utilitra

Utilitra is a woman-owned enterprise dedicated to providing innovative utility and technology solutions. We excel in design, construction, and metering services for utility companies, while also delivering comprehensive technology services to businesses and municipalities through our skilled IT professionals. Our unique ability to merge various specialties allows clients to collaborate with a cohesive team for the effective design and upkeep of their infrastructure.

Recognized as a finalist for the St. Louis Business Journal's Best Places to Work, one of St. Louis' 50 Fastest Growing Companies, and among the Largest Women-Owned Businesses, Utilitra has also been honored by the St. Louis Post Dispatch as one of the region's Top Work Places.

Position Title: Project Technician I Status: Full-time/Exempt

Reports to: Manager of Professional Services Work Schedule: Flexible within standard operational hours


Role Summary: A versatile Communications and Security Technician who undertakes various responsibilities across multiple domains; skill sets may vary.

Key Responsibilities:

  • Provide daily Tier I and II support for both internal and external users
  • Foster and maintain positive relationships with clients
  • Identify and relay technology solutions and enhancements to address business requirements to Project Engineers or the Manager
  • Assist with project tasks and follow up to ensure timely progress; support Project Engineers in the installation of equipment and configuration of systems and devices
  • Monitor and configure infrastructure and systems
  • Install, configure, test, and maintain communications and IP security systems, as well as Access Control Systems
  • Proactively pursue the highest levels of system and infrastructure availability for both internal and external clients
  • Work with IP-based communications and security systems
  • Collaborate with Project Engineers and other IT personnel to resolve issues for clients
  • Assist Project Engineers and IT staff with document management tasks
  • Maintain a comprehensive inventory of technology hardware
  • Perform other duties as assigned or deemed necessary

Qualifications:

  • Two-year college degree or industry certification required
  • 1+ years of documented technology or installation experience
  • Proficiency in Office applications, particularly Windows, Word, Excel, Outlook, and Access
  • Familiarity with IT terminology (software, hardware, equipment/supplies, networks, telephony, etc.)
  • Basic understanding of IP Security Cameras and Access Control Systems
  • Proven track record of delivering excellent customer service
  • Strong verbal and written communication skills
  • Commitment to outstanding customer service
  • Ability to exercise independent judgment, maintain confidentiality, and operate with minimal supervision
  • Valid Driver's License and clean driving record required
  • Permanent Employee Registration Card (PERC) required

Employee Benefits:

  • Company-sponsored health insurance (including medical, vision, dental, short-term and long-term disability, and life insurance)
  • 100% 401k match (up to 5% of salary)
  • Paid holidays and vacation time
  • Educational assistance programs
  • Various employee discount programs