Transportation Operations Manager

7 days ago

Edwardsville, Illinois, United States GEODIS Group Full time
Job Summary

We are seeking a highly skilled Transportation Operations Manager to join our team at GEODIS Group. As a key member of our logistics team, you will be responsible for the daily management of transportation needs for multiple clients.

Key Responsibilities
  • Consolidate client orders into optimal load profiles and assign carriers to loads utilizing the Transportation Management System (TMS)
  • Develop and implement final stage system parameters that drive system load assignments to identify, build, and book hundreds of loads per day in compliance with client routing expectations, driving financial impact to clients
  • Respond to client needs by answering emails, calls, tracking, and moving shipments
  • Serve as the daily direct point of contact for clients; direct point of contact for client issues that require immediate attention
  • Recommend corrective action to clients or executives to adjust customer complaints
  • Monitor and ensure on-time pick-up and delivery based on reports provided by Transportation Sr Coordinators and Coordinators daily
  • Negotiate with carriers daily and make decisions on behalf of clients within individual client parameters (e.g., up to $1,000 within the lowest rate); make best financial decision as representative for clients
  • Expedite shipments when necessary on behalf of clients
  • Create, analyze, and present financial and service reports to clients on a weekly, monthly, and quarterly basis; provide load exception reporting
  • Responsible for leading daily, weekly, and monthly meetings with clients and GEODIS leadership, as required
  • Lead carrier on-boarding calls and performance calls on behalf of clients to ensure carrier leadership and Operations personnel handle freight in accordance with client expectations
  • Develop materials for and lead client QBR meetings (client executives, GEODIS executives, Transportation Management groups, etc.)
  • Responsible for the development and execution of strategic initiatives that improve service, financial savings, efficiency, productivity, and communication to clients and GEODIS
  • Develop cost-saving opportunities in excess of at least $20,000 per assigned client per year
  • Work with IT implementation team to validate and improve TMS performance; assist with strategic initiatives to increase automation and efficiency
  • Determine work procedures related to assigned clients and ensure that the Book of SOPs is accurate; provide quarterly updates to Training Administrator
  • Coordinate with FAP on invoice resolution and carrier escalation
  • Validate and approve accrual reports provided by Central Billing Team before clients are billed each week
  • Provide cross-training to coordinators, senior planners, and supervisors as each is expected to be able to step in and support clients at any given time; is cross-trained on operational responsibilities for at least two additional clients in order to support when needed
Requirements
  • Bachelor's degree from a 4-year university or college
  • Minimum 2 years of related experience and/or training; or an equivalent combination of education and experience
  • Minimum 1 year experience in customer service or coordinator role
  • Experience with Transportation Management Systems
  • Experience with optimization tools preferred
  • PC literate with experience with Microsoft Outlook, Word, Access, and Excel
  • Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
  • Excellent planning and organizational skills
  • Strong problem-solving skills
  • Ability to multi-task

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