Senior Technical Account Manager

1 week ago

Los Angeles, California, United States DataDirect Networks Full time
About the Role

We are seeking a highly skilled Senior Technical Account Manager to join our team at DataDirect Networks. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our major account customers, ensuring their success and business continuity.

Key Responsibilities:

  • Work closely with our Support, Product Management, Engineering, and Field teams to ensure customer success and business continuity.
  • Support project management and technical account management, interfacing with the customer's Site Reliability Engineering team (SRE).
  • Define and document processes and best practices, ensuring they are communicated and followed.
  • Be the operational focal point for a large, globally distributed customer environment.
  • Drive operational efficiency through automation, documentation, and project management.
  • Develop feedback loops with Project Management, Engineering, and Field teams.
  • Work with customer teams to quickly identify and rectify issues.
  • Collaborate with pre-sales to develop customer solutions to solve the most challenging problems.
  • Lead daily, weekly, and monthly meetings with customer and DataDirect Networks resources as required.
  • Monitor and report operational status and measure against project plan.
  • Manage and track workload and requests, prioritizing the resolution of urgent requests with progress on longer-term projects.
  • Work with Engineering, Product Management, and the Field engineering teams to translate customer requirements into RFEs.

Requirements:

  • 8+ years' technical experience working in a cross-functional environment.
  • Strong leadership, planning, decision-making, and communication skills.
  • Experience in leading large programs.
  • Ability to communicate with customer and DataDirect Networks executive staff effectively.
  • Project management skills required, with PMP or similar certification a plus.
  • Experience working in remote teams located around the globe.
  • Experience developing documentation and procedures.
  • Experience in managing heterogeneous hardware and software (servers, network, applications, file systems) environment projects preferred.
  • Experience in AI/ML infrastructure management and operations at scale and in cloud environments.
  • Requires parallel filesystem knowledge (EXAScaler, Lustre, or GPFS).
  • Large-scale HPC/AI/ML system experience is a plus (compute, GPE, networking).
  • Experience with Infiniband and Ethernet networking (configuration and troubleshooting).
  • Linux Admin skills required.

What We Offer:

DataDirect Networks is a company that values innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. We are committed to making a significant impact in the world of AI and data management.

Our Culture:

We are a company that is driven by our commitment to innovation, customer success, and market leadership. We are looking for a driven professional who shares our values and is passionate about making a lasting impact in the world of AI and data storage.

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