Loan Processing Support Specialist
2 weeks ago
About Us:
Join us in shaping a more promising financial landscape.
At SoFi, we are revolutionizing personal finance through innovative, mobile-first technology, empowering our members to achieve their financial aspirations. As a leading fintech organization, we are at the forefront of an industry undergoing significant transformation, and we take pride in knowing our work positively impacts lives. Become a part of our mission to enhance your career and the financial sector.
Position Overview:
SoFi Mortgage is on the lookout for a dedicated and detail-oriented Loan Processing Support Specialist to assist our loan officers in streamlining the loan origination workflow. This role is vital in collecting borrower information, preparing loan documentation, and ensuring a smooth experience for our clients. The ideal candidate will possess exceptional organizational skills, strong communication capabilities, and a commitment to outstanding customer service.
Key Responsibilities:
- Analyze customer credit reports, review income and asset documentation, and structure loans effectively.
- Run Desktop Underwriter (DU), organize and submit loan files, request and clear underwriting conditions, and maintain communication with borrowers and real estate agents.
- Act as the primary liaison between clients and Loan Originators.
- Gather application details via phone and schedule appointments accordingly.
- Track all requested documents using Encompass and/or Salesforce.
- Review received documentation within 24 hours for accuracy, completeness, and compliance with verification standards.
- Collaborate with Mortgage Loan Originators to address any issues related to files and documentation.
- Adhere to company policies and procedures to ensure comprehensive file completion.
- Participate in team meetings and contribute to discussions.
- Ensure compliance with relevant state and federal regulations.
- Minimum of two years of professional office experience.
- At least one year of experience in the mortgage or banking sector.
- NMLS License required in accordance with the S.A.F.E. Act of 2008.
- General understanding of FNMA, FHLMC, FHA, and VA guidelines.
- Experience with Encompass LOS or similar mortgage processing software.
- Proficiency in Google Docs.
- Strong organizational skills and meticulous attention to detail.
- Able to manage multiple tasks and deadlines effectively.
- Excellent verbal and written communication skills.
- Familiarity with Encompass, Blend, and/or Salesforce.
- Over one year of origination experience.
- Recent national and state-level NMLS licensing within the past year.
- Competitive salary and bonus structures.
- Comprehensive medical, dental, vision, and life insurance coverage.
- Generous vacation and holiday policies.
- Paid parental leave for eligible employees.
- 401(k) plan with retirement planning education.
- Tuition reimbursement for approved educational programs.
- Monthly contributions up to $200 to assist with student loan repayment.
- Robust health and wellness benefits, including telehealth support and subsidized gym memberships.
SoFi is an equal opportunity employer, committed to diversity and inclusion in the workplace. We provide reasonable accommodations to candidates with disabilities throughout the application and interview process. We are unable to accommodate remote work from certain locations due to insurance coverage restrictions.
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