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Healthcare Support Specialist

2 months ago

Frisco, Texas, United States Catalyst Health Group: Clinical Careers Full time
Position Overview

INTRODUCTION

Catalyst Health Group is a prominent healthcare provider focused on delivering exceptional and comprehensive medical services to our community. Our mission is to ensure high-quality, patient-focused care in a nurturing and supportive atmosphere.

We are in search of committed and empathetic Healthcare Support Specialists to enhance our team. As a Healthcare Support Specialist at Catalyst Health Group, you will be instrumental in facilitating clinical operations and ensuring efficient patient management.

Key Responsibilities:

  • Oversee patient intake to effectively align with daily appointment schedules
  • Assess presenting concerns, medical history, orders, and update electronic medical records (EMR) accordingly
  • Assist Physicians or Advanced Practitioners during examinations or procedures
  • Collect vital signs and prepare patients for consultations
  • Proficient in medical terminology and medication refill processes
  • Support appointment scheduling, manage phone inquiries, and maintain patient records
  • Ensure cleanliness and organization of examination rooms and medical equipment
  • Operate efficiently in a dynamic clinic environment
  • Appropriately escalate issues beyond established protocols to address patient needs
  • Adhere to all HIPAA regulations and privacy standards while discussing sensitive health information with patients or their authorized representatives
  • Meet performance and service level expectations as outlined in "Performance Metrics"
  • Collaborate effectively with a diverse team of professionals

Qualifications:

  • 1-3 years of relevant experience, ideally in a Primary Care setting
  • Active and current certification as a Medical Assistant
  • Experience with Athena EMR is advantageous
  • Strong customer service and communication abilities
  • Proficient in managing confidential and sensitive information; understanding of HIPAA regulations
  • Familiarity with basic office software, medical practice management, and electronic medical record (EMR) systems

Benefits Offered:

  • Competitive salary based on experience
  • Comprehensive Medical, Dental, and Vision coverage
  • Employer contributions to Health Savings Account (HSA)
  • Life Insurance coverage
  • 401K plan with employer matching
  • Paid Holidays and Paid Time Off (PTO)
  • Referral incentives
  • Short-term and long-term disability insurance
  • Potential for year-end bonuses
  • Employee recognition initiatives

Catalyst Health Group is an equal opportunity employer. We value diversity and are dedicated to fostering an inclusive environment for all employees. We do not discriminate against any applicant or employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.