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Sales Support Specialist
2 months ago
Location: SCP Frisco, TX
Compensation: $18 - $22 / hour plus potential earnings of up to $2,500 through performance incentives.
Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM.
Comprehensive Benefits Package: Our extensive benefits include:
- Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
- 401(k) plan with a generous company match
- 13 days of paid time off (PTO) & 8 Paid Holidays
- 100% employer-paid Life Insurance and Long-Term Disability Insurance
- Paid Parental Leave
- Fully Funded Tuition Education Programs
- Bonus Programs including Employee Recognition and Referrals, Summer Incentives, and Annual Performance Rewards
- Employee Stock Purchase Plan
- Employee Discounts and much more
Role Overview:
The Sales Support Specialist collaborates with clients to identify their needs, develop tailored solutions, and facilitate a seamless sales experience.
Key Responsibilities:
- Build rapport with customers by assisting walk-in and phone inquiries, representing the organization professionally.
- Efficiently process, retrieve, and distribute customer products.
- Address questions and resolve complaints promptly and professionally.
- Accurately enter sales orders to generate invoices for product pickup or delivery, ensuring payment is secured in line with company policies.
- Assess and determine the handling of warranty items based on manufacturer policies and customer requirements.
- Provide estimated delivery dates to customers based on vendor production and delivery timelines.
- Assist with receiving, shipping, and general warehouse tasks.
Qualifications:
- High school diploma or GED required.
- Preferred 1+ years of relevant inside sales experience.
- Ability to lift 100 pounds with assistance.
- Strong presence at the counter with direct customer interaction.
- Excellent customer service orientation.
- Proficient in computer skills, including MS Office applications.
- Capability to thrive in a fast-paced environment managing inventory and customer concerns.
- Familiarity with products related to pool supplies, parts, chemicals, or construction is advantageous.
- Must be at least 18 years of age to apply.
About POOLCORP:
POOLCORP is the leading distributor of outdoor living products, with a vast network of Sales Centers and a dedicated workforce committed to customer satisfaction. Our company culture emphasizes integrity, trust, diversity, and innovation, fostering a supportive environment for career growth and development.
Commitment to Diversity:
We encourage applications from Bilingual individuals, Military personnel, Military Spouses, and Veterans. Our team includes a significant number of military personnel, and we are dedicated to supporting their transition into civilian roles.
Note: All offers of employment are contingent upon successful completion of pre-employment drug testing and background checks.
