Vehicle Loan Specialist

2 weeks ago


Frisco, Texas, United States Crest Volvo Cars Full time
Position Overview

As a valued member of Crest Volvo Cars, you will be integrated into a prestigious automotive family, recognized for its extensive range of luxury vehicles, both new and pre-owned. Our environment promotes teamwork and collaboration, ensuring that every employee contributes to our shared mission. We are committed to providing ongoing training, fostering internal career advancement, and cultivating a workplace that prioritizes employee satisfaction and loyalty.

Our workplace offers a customer-focused atmosphere with numerous amenities, including:

  • Spacious Event Room and Wine Cellar for hosting community and customer gatherings
  • LAB23 Kitchen featuring gourmet menus crafted by an executive chef
  • Full-service Cafés located in each new car facility
  • Coffee bars staffed by professional Baristas
  • Golf Putting Greens for relaxation
  • Dedicated Customer Technology Areas
  • Expert Vehicle Technology Consultants
  • Automated drive-thru Carwash for convenience

Employee Benefits:

  • Comprehensive Health Coverage
  • Dental and Vision Insurance
  • Group Life Insurance
  • Short and Long-Term Disability Plans
  • 401K Retirement Plan
  • Paid Vacation Time

Key Responsibilities:

  • Deliver exceptional customer service with a friendly demeanor
  • Assist management with various administrative tasks as required
  • Maintain professionalism and efficiency in interactions with customers and colleagues
  • Gain familiarity with departmental structures and internal processes to assist customers effectively
  • Generate loan car agreements utilizing the dealership's software
  • Conduct thorough inspections of loan vehicles, ensuring cleanliness and checking for damages
  • Manage reconciliation of toll and fuel expenses
  • Process necessary insurance claims
  • Organize service invoices and loan car agreements
  • Coordinate active deliveries and valet services
  • Demonstrate the ability to multitask and perform under pressure
  • Maintain physical stamina to walk and stand for extended periods, including outdoor work
  • Operate both automatic and manual transmission vehicles
  • Possess basic computer skills
  • Prior customer service experience is advantageous

Qualifications:

  • Ability to thrive in a fast-paced environment while multitasking
  • Physical capability to walk and stand for long durations, including outdoor tasks
  • Proficient in driving both automatic and manual vehicles
  • Basic computer literacy
  • Prior experience in customer service is preferred
  • Commitment to delivering high-quality customer service
  • Professional appearance and demeanor
  • Ability to work independently
  • Possess a clean driving record

Crest Volvo Cars is an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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