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Sales Support Specialist

2 months ago

Frisco, Texas, United States POOLCORP Full time

Location: SCP Frisco, TX

Compensation: $18 - $22 / hour with potential performance bonuses up to $2,500 .

Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM.

Benefits Overview: Our comprehensive benefits package includes:

  • Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
  • 401(k) plan with a generous company match
  • 13 days of paid time off (PTO) and 8 Paid Holidays
  • Fully funded Life Insurance and Long-Term Disability Insurance
  • Paid Parental Leave
  • Tuition reimbursement programs
  • Bonus initiatives including Employee Recognition and Referrals, Summer Promotions, and Annual Performance
  • Employee Stock Purchase Plan
  • Discounts for employees and much more

Role Overview:

The Sales Support Specialist engages with clients to identify their needs, develop solutions, and facilitate a seamless sales experience.

Key Responsibilities:

  • Build rapport with customers by assisting both walk-in and phone inquiries, representing the organization professionally.
  • Efficiently process, retrieve, and distribute customer products.
  • Address questions and resolve complaints promptly and professionally.
  • Accurately enter sales orders to generate invoices for products to be picked up or delivered, ensuring payment is secured in line with company policy.
  • Assess and determine the handling of warranty items according to manufacturer policies and customer requirements.
  • Provide estimated delivery dates based on vendor production and delivery timelines.
  • Assist with receiving, shipping, and general warehouse operations.

Qualifications:

  • High school diploma or GED required.
  • Minimum of 1 year of relevant inside sales experience preferred.
  • Ability to lift 100 pounds using a dolly.
  • Strong presence at the counter with the capability to interact directly with customers throughout the day.
  • Excellent customer service skills.
  • Proficient in computer applications, including MS Office.
  • Ability to thrive in a fast-paced environment managing inventory and customer issues.
  • Familiarity with related product lines such as pool supplies, parts, chemicals, or pool construction is advantageous.
  • Must be at least 18 years of age to apply.

About POOLCORP:

POOLCORP is the leading distributor of outdoor living products, with a vast network of over 420 Sales Centers across 13 countries and a dedicated workforce of more than 6,000 employees. We are committed to fulfilling our customers' needs with professionalism and pride. Our brands include SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors.

Why POOLCORP?

We provide numerous opportunities for career advancement and growth, supported by comprehensive training programs. Our company values integrity, trust, diversity, and innovation, fostering a family-oriented culture backed by a stable and expanding business.

Diversity and Inclusion:

We strongly encourage applications from Bilingual individuals, Military personnel, Military Spouses, and Veterans. Our team includes over one hundred and twenty military personnel, and we are committed to supporting their transition into civilian careers.

Note: All offers of employment are contingent upon successful completion of pre-employment drug testing and background checks.