Healthcare Customer Support Specialist
2 weeks ago
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- Job Description
Contract Type: Temporary
Compensation: $20.00 Per Hour
Job Responsibilities:
• Conducts interviews with patients to gather essential demographic and insurance details necessary for medical record identification and billing processes.
• Enters patient registration data into the computer system and ensures the accuracy of the information provided.
• Supplies precise patient, medical, financial, or procedural information to patients as needed.
• Engages in discussions regarding financial arrangements and concerns with patients and/or their family members.
• Enhances patient flow and information dissemination by directing patients to appropriate locations, coordinating patient transport, managing incoming calls, and offering clerical assistance.
• Prepares necessary forms and maintains an inventory of supplies as required.
Essential Skills:
• Experience in customer service, with a preference for clinical background and strong communication abilities.
• Familiarity with patient registration protocols and documentation processes.
• Understanding of medical insurance claims procedures and relevant documentation.
• Proficiency in using personal computers and associated software applications.
• Competence in preparing and maintaining patient records.
• Strong interpersonal and customer service skills.
• Ability to collect patient demographic information and confirm insurance eligibility.
• Enrollment in the PSS training program and successful completion of the competency exam is required to maintain the PSS position.
Job Requirements:
- Customer Service
- Client Care
- Client Service
- Call Center Experience
- Healthcare Industry Knowledge
- Clinical Background
- Patient Registration
- Insurance Claims
- Patient Documentation
- Medical Billing
- Recruiter: Priyanka Sen
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