Chargeback Processing Specialist

2 weeks ago


Frisco, Texas, United States NCR Atleos Full time
About NCR Atleos

NCR Atleos, based in Atlanta, is a prominent player in enhancing financial accessibility. Our committed workforce of 20,000 professionals streamlines branch operations, boosts efficiency, and maximizes self-service options for financial institutions and retailers worldwide.

Company Overview:

NCR Atleos (NYSE: NATL) is a global tech firm dedicated to crafting outstanding self-service banking solutions. We provide a comprehensive suite of services, software, and hardware necessary for an effective self-service channel.

KEY RESPONSIBILITIES:
  • Examine daily incoming documents related to chargeback notifications.
  • Assess incoming journals to confirm if the documentation supports filing a representment with the networks.
  • Analyze transactions to identify the correct network routing and ensure compliance with representment rules before submission for credit.
  • Conduct necessary research to gather specific transaction details for the representment case.
  • Handle daily representments within the required network timeframes.
  • Investigate and manage pre-arbitrations within stipulated network timelines.
  • Process Debit and Credit Adjustments for cardholders as requested by terminal owners to address terminal discrepancies, reversals, and daily settlement variances.
  • Stay informed on industry trends, system updates, network regulations, and compliance matters.
  • Maintain open communication with team members, account managers, and external clients.
  • Archive documentation in the network Chargeback folder daily to ensure data availability for internal use.
  • Support team members and undertake additional tasks as directed by management.
REQUIRED SKILLS AND QUALIFICATIONS:
  • 1-2 years of experience in chargeback processing is preferred.
  • Familiarity with Visa, MasterCard, ACCEL, AFFN, CU24, Shazam, NYCE, Fiserv, and Pulse networks chargeback rules and regulations.
  • Exceptional attention to detail and organizational capabilities.
  • Ability to meet deadlines effectively.
  • Strong written and verbal communication skills.
  • Proficient in MS Word and MS Excel.
  • Adaptability to a dynamic work environment.
  • Self-motivated with a capacity to quickly learn new processes.
  • Excellent problem-solving abilities.
  • Ability to collaborate effectively within a team.
  • Willingness to work overtime, including holidays and weekends as necessary.
EEO Statement

NCR Atleos is an equal-opportunity employer. We are committed to hiring, training, promoting, and compensating associates based on their job-related qualifications, abilities, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To all recruitment agencies: NCR Atleos only accepts resumes from agencies on our preferred supplier list. Please refrain from forwarding resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Systems Involved:
  • Pulse PIX2 System
  • Shazam Access
  • Visa VROL System
  • MasterCard Single Transaction Manager and MasterCom
  • Fiserv's Client Workstation
  • CU24 - Data Navigator
  • NYCE Info Manager
  • CDS Exception Manager
  • CDS Webtools
  • CDS Intranet
Employee Benefits:
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k


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