Senior IT Support Specialist

2 weeks ago

Frisco, Texas, United States TeamLogic IT, Frisco, TX Full time
Position Overview

Employee Benefits:

  • Comprehensive dental coverage
  • Health insurance plans
  • Generous paid time off
  • Profit-sharing opportunities
  • Vision care options

Additional Perks

  • Opportunities for career growth
  • Attractive salary packages
  • Culture prioritizing employee well-being

Company Insight

At TeamLogic IT, we seek individuals with a robust IT background and a proactive approach to tackle challenges. Our team is driven by a passion for innovation, eager to push limits and devise intelligent solutions. In a landscape where technology is perpetually evolving, you will thrive in a dynamic and fast-paced environment, collaborating with a network of technicians across North America.

Role Summary

The primary responsibility of the IT Support Specialist is to guarantee the seamless operation of systems, enabling end users to perform their business functions effectively. The IT Support Specialist will promptly address support inquiries, serve as the first point of contact for all IT-related service requests, and ensure user satisfaction, alongside various technical responsibilities.

IT Support Specialists are expected to exhibit excellent interpersonal skills, as they will engage with colleagues from diverse departments, executive levels, and clients on a daily basis. The ideal candidate will demonstrate high-level problem-solving abilities, exceptional customer service skills, and strong organizational and multitasking capabilities.

The Senior Technician collaborates closely with the sales team to deliver both pre-sales and post-sales assistance, which includes conducting discovery meetings, site evaluations, proposal development, and technical presentations, as well as ongoing account management. The successful candidate will be results-driven, self-motivated, energetic, professional, dependable, and a team-oriented individual.

Key Responsibilities:

  • Address incoming service requests via phone, web portal, and email to ensure prompt, courteous, and effective resolution of user issues.
  • Manage system setup and provisioning for new employees.
  • Prioritize service requests and incidents based on established protocols to meet service level agreements.
  • Utilize remote diagnostic tools to assist in resolving support inquiries.
  • Perform on-site repairs and fixes at the desktop level when remote solutions are inadequate, including hardware repairs and delivery of peripherals.
  • Install and configure hardware and software components across various network devices.
  • Implement antivirus solutions and maintain updated virus definitions.
  • Design, set up, and manage on-premises and cloud server environments.
  • Oversee network infrastructure design, implementation, and administration.
  • Conduct preventative maintenance, including cleaning and updating workstations, printers, and peripherals.
  • Foster positive relationships with all departments and colleagues.
  • Ensure compliance with company safety and security protocols.

Qualifications:

  • A minimum of 3 years of experience in network and server administration.
  • A bachelor's degree is preferred but not mandatory; substantial knowledge and experience can compensate for formal education.
  • Proficiency with server and cloud virtualization systems, including Microsoft Server, Linux, Azure, and Mac OS.

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