Hotel Guest Experience Professional

7 days ago


Charlotte, North Carolina, United States Marriott International Full time

**About Us**

Marriott International is a world-renowned hospitality company with a commitment to excellence and customer satisfaction.

We pride ourselves on providing exceptional service to our guests and creating unique experiences that leave a lasting impression.

Our team members are the heart of our organization, and we invest in their growth and development to ensure they have the skills and knowledge needed to succeed.

**Job Summary**

We're seeking a skilled Guest Experience Professional to join our team as a Front Desk Expert.

This role requires someone who can deliver exceptional service to our guests while taking ownership of the guest experience in various areas of the hotel.

The ideal candidate will have a strong work ethic, be able to multitask, and possess excellent communication skills.

This position involves standing for extended periods, moving around the hotel, and lifting objects weighing up to 25 pounds.

We're looking for someone who is passionate about delivering outstanding service and creating memorable experiences for our guests.

**Responsibilities**

  • Deliver Exceptional Service: Provide outstanding service to our guests, ensuring their needs are met and exceeded.
  • Take Ownership: Take initiative and make decisions that impact the guest experience, ensuring every interaction is positive and memorable.
  • Communicate Effectively: Possess excellent communication skills, both written and verbal, to effectively communicate with guests and colleagues.
  • Work Collaboratively: Work collaboratively with colleagues to ensure seamless service delivery and meet business objectives.

**What We Offer**

We offer a range of benefits, including competitive pay, opportunities for career growth and development, and a comprehensive benefits package.

Join our team and become part of a dynamic and supportive environment where you can grow and thrive.



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