Guest Experience Representative

2 days ago


Charlotte, North Carolina, United States Marriott International Inc Full time

We're seeking an experienced Guest Experience Representative to join our team at Marriott International Inc.

About the Position:

In this role, you will be responsible for creating memorable experiences for our guests by providing exceptional service, addressing their needs, and exceeding their expectations.

Key Responsibilities:

  • To engage with guests in a friendly and approachable manner.
  • To provide personalized recommendations and assistance with hotel services and local activities.
  • To handle guest feedback and concerns in a professional and courteous manner.
  • To work collaboratively with colleagues to ensure seamless delivery of services.
  • To contribute to the development and implementation of new service initiatives.

Requirements:

  • A high school diploma or equivalent required; some college coursework in hospitality or a related field preferred.
  • Previous work experience in customer-facing roles desired.
  • Excellent communication and interpersonal skills essential.
  • Ability to work effectively in a fast-paced environment.
  • Familiarity with hotel operations and guest service standards preferred.

Compensation: The salary range for this position is $22,000 - $32,000 per year, based on experience.

Benefits:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth within the company.
  • Training programs to enhance your skills and knowledge.
  • Discounts on hotel stays and other travel-related services.
],

  • Charlotte, North Carolina, United States Marriott Full time

    Courtyard Charlotte Arrowood is seeking an experienced Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for creating a memorable experience for our guests by providing exceptional customer service and support.Your key responsibilities will include:Providing excellent customer service to guests,...


  • Charlotte, North Carolina, United States Kimpton Hotels & Restaurants Full time

    Career Opportunities at Kimpton Hotels & RestaurantsWe're a hospitality company dedicated to creating unforgettable experiences for our guests. As a Guest Experience Coordinator, you'll play a critical role in ensuring every guest has a positive stay.Your primary responsibility will be to provide exceptional service to our guests, answering their questions,...


  • Charlotte, North Carolina, United States Aimbridge Hospitality Full time

    Job SummaryThe Guest Experience Specialist is responsible for providing exceptional service to guests in the complimentary breakfast area of a hotel. This individual must be well-versed on hotel-brand standards, guest expectations, and the unique characteristics of the hotel and local area.Key Responsibilities:Provide high-quality service to guests in a...


  • Charlotte, North Carolina, United States The Ballantyne Full time

    Job Overview:The Ballantyne is seeking a Front Desk Agent to join our dynamic front office team. As a Front Desk Agent, you will be responsible for delivering exceptional guest service, managing financial transactions, and collaborating with other departments to ensure guest satisfaction.Key Responsibilities:Guest Experience: Provide warm welcomes, register...


  • Charlotte, North Carolina, United States Sonesta International Hotels Full time

    Job Summary">We are seeking a skilled Guest Service Agent to join our team at Sonesta International Hotels. This exciting opportunity will enable you to leverage your expertise in customer service and hotel operations to drive business growth and enhance the guest experience.">Key Responsibilities">As a Guest Service Agent, you will be responsible...


  • Charlotte, North Carolina, United States Concord Hospitality Full time

    Join Our Team as a Front Desk Clerk at Concord HospitalityWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Clerk. This is a fantastic opportunity to launch or advance your career in hospitality and make a real difference in the lives of our guests.About the Role:The successful candidate will be responsible...


  • Charlotte, North Carolina, United States Marriott Full time

    About JW MarriottWe believe our associates come first. Because if you're happy, our guests will be happy. At JW Marriott, we empower our associates to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, you will make transactions...


  • Charlotte, North Carolina, United States Marriott International Inc Full time

    We are seeking a highly motivated and organized Guest Experience Ambassador to join our housekeeping team at Marriott International Inc. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring that our hotel rooms and public spaces meet the highest standards of cleanliness and organization.About the...


  • Charlotte, North Carolina, United States Sage Hospitality Full time

    About the JobWe are seeking a highly skilled Front Desk Supervisor to join our team at UNC Charlotte Marriott. This role is responsible for overseeing the front office operations, ensuring exceptional customer experiences, and maintaining accurate hotel records.The ideal candidate will have previous experience in dealing directly with the public and acquired...


  • Charlotte, North Carolina, United States Drury Hotels Company, LLC Full time

    Be Part of Our Dynamic Team at Drury Hotels!Job Description:Job Title: Front Office Representative - Auditing and Guest ServicesJob Summary: We are seeking a motivated and detail-oriented individual to join our front office team as a Front Office Representative. In this role, you will be responsible for ensuring accurate auditing, excellent guest services,...


  • Charlotte, North Carolina, United States Marriott Hotels & Resorts Full time

    About UsMarriott Hotels & Resorts is a leading hospitality company dedicated to delivering exceptional experiences for our guests. We strive to create lasting memories through our commitment to quality, comfort, and personalized service.


  • Charlotte, North Carolina, United States Marriott International Inc Full time

    Job Overview:As a Luxury Guest Experience Specialist with Marriott International Inc., you will have the opportunity to create lifelong memories for our guests. Our team strives to deliver exceptional service, ensuring that every guest feels welcome and valued throughout their stay.About the Role:This position involves working as part of a dynamic team to...


  • Charlotte, North Carolina, United States Sonesta International Hotels Full time

    We are seeking a Hotel Guest Experience Specialist to join our team at Sonesta International Hotels. In this critical role, you will be responsible for delivering exceptional guest experiences and contributing to the hotel's overall success. Your primary focus will be on providing outstanding customer service, ensuring seamless front desk operations, and...


  • Charlotte, North Carolina, United States Marriott Full time

    About MarriottAt Marriott International, we believe in empowering our guests to experience the unexpected. Our hotels are designed to provide a unique and memorable stay, where every moment feels like an adventure.Job SummaryWe are looking for a skilled and friendly Guest Experience Ambassador to join our team at Renaissance Charlotte SouthPark Hotel. As a...


  • Charlotte, North Carolina, United States Marriott Hotels & Resorts Full time

    Welcome to Marriott Hotels & Resorts, where we pride ourselves on delivering unparalleled guest experiences. As a Guest Experience Specialist, you will play a vital role in shaping the memories of our guests and exceeding their expectations.Your primary responsibility will be to provide exceptional customer service, responding promptly to guest requests and...


  • Charlotte, North Carolina, United States Billy Graham Evangelistic Association Career Site Full time

    Job Title: Reservations and Guest Experience ManagerAbout UsBilly Graham Evangelistic Association Career Site is committed to spreading the Good News of Jesus Christ through every effective means. We are seeking a highly skilled and experienced Reservations and Guest Experience Manager to join our team.As a key member of our Guest Services department, you...


  • Charlotte, North Carolina, United States Marriott Hotels & Resorts Full time

    Our MissionWe strive to create memorable experiences for our guests by providing personalized service, unique atmosphere, and exceptional cuisine. At Marriott Hotels & Resorts, we believe that our employees are the key to achieving this mission, and we are committed to supporting their growth and development throughout their careers.Job SummaryWe are seeking...


  • Charlotte, North Carolina, United States Marriott Full time

    **Job Overview:**The Ritz-Carlton Charlotte is seeking a highly skilled Resort Front Desk Associate to join our team. As a member of our front desk team, you will be responsible for creating memorable guest experiences from arrival to departure. Responsibilities:Empower guests throughout their stay by delivering a wide range of services.Take initiative to...


  • Charlotte, North Carolina, United States Red Robin Full time

    Work EnvironmentAs a Host at Red Robin, you will work in a fast-paced environment where no two days are ever the same. You will have the opportunity to work with a diverse group of colleagues and guests, and will be part of a dynamic team that strives to deliver exceptional results.RequirementsPrevious customer service experienceAbility to multitask and work...


  • Charlotte, North Carolina, United States Raydal Hospitality Full time

    Job Opportunity at Raydal HospitalityWe are seeking a talented Restaurant Team Member to join our team as a Guest Experience Specialist. This role plays a vital part in ensuring that our guests have an exceptional dining experience.Responsibilities:Greet each guest and seat them according to the server rotation, providing a warm and welcoming...