Guest Experience Representative
2 days ago
We're seeking an experienced Guest Experience Representative to join our team at Marriott International Inc.
About the Position:
In this role, you will be responsible for creating memorable experiences for our guests by providing exceptional service, addressing their needs, and exceeding their expectations.
Key Responsibilities:
- To engage with guests in a friendly and approachable manner.
- To provide personalized recommendations and assistance with hotel services and local activities.
- To handle guest feedback and concerns in a professional and courteous manner.
- To work collaboratively with colleagues to ensure seamless delivery of services.
- To contribute to the development and implementation of new service initiatives.
Requirements:
- A high school diploma or equivalent required; some college coursework in hospitality or a related field preferred.
- Previous work experience in customer-facing roles desired.
- Excellent communication and interpersonal skills essential.
- Ability to work effectively in a fast-paced environment.
- Familiarity with hotel operations and guest service standards preferred.
Compensation: The salary range for this position is $22,000 - $32,000 per year, based on experience.
Benefits:
- A competitive salary and benefits package.
- Opportunities for career advancement and professional growth within the company.
- Training programs to enhance your skills and knowledge.
- Discounts on hotel stays and other travel-related services.
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