Guest Experience Specialist
1 day ago
The Guest Experience Specialist is responsible for providing exceptional service to guests in the complimentary breakfast area of a hotel. This individual must be well-versed on hotel-brand standards, guest expectations, and the unique characteristics of the hotel and local area.
Key Responsibilities:
- Provide high-quality service to guests in a timely and courteous manner.
- Maintain a clean and organized breakfast area, ensuring that all amenities are available and easily accessible.
- Anticipate and address guest needs, offering recommendations and suggestions to enhance their stay.
- Work effectively with other departments to ensure seamless execution of guest requests.
Requirements:
- High school diploma or equivalent and/or experience in a hotel or related field preferred.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- Must meet the legal age to serve alcoholic beverages and pass a responsible serving course.
- Must obtain and provide a Food Handlers card.
About the Hotel
This business hotel near Charlotte Airport offers spacious rooms with separate living and sleeping areas and free Wi-Fi access. Guests can enjoy an outdoor pool, 24-hour fitness center, and complimentary shuttle service.
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