Guest Experience Coordinator
1 week ago
Job Summary
">We are seeking a skilled Guest Service Agent to join our team at Sonesta International Hotels. This exciting opportunity will enable you to leverage your expertise in customer service and hotel operations to drive business growth and enhance the guest experience.
">Key Responsibilities
">As a Guest Service Agent, you will be responsible for:
">- ">
- Providing exceptional customer service and resolving guest complaints in a timely and professional manner;">
- Handling front desk operations, including check-in/check-out, room assignments, and key management;">
- Supporting operations management in achieving performance objectives and ensuring seamless hotel operations;">
- Maintaining accurate records and reporting any discrepancies or issues promptly;">
- Collaborating with colleagues to ensure smooth day-to-day hotel operations and high-quality guest experiences.">
What We Offer
">In addition to a competitive salary of $48,500 per year, we offer a range of benefits and perks, including:
">- ">
- A comprehensive health insurance plan with medical, dental, and vision coverage;">
- Paid time off for vacation, sick leave, and holidays;">
- A 401(k) retirement savings plan with employer matching contributions;">
- Professional development opportunities to enhance your skills and career advancement.">
About Us
">Sonesta International Hotels is a global hospitality company with a rich history spanning over six decades. Our commitment to delivering exceptional guest experiences has earned us a reputation as one of the world's leading hotel brands.
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