Hotel Front Desk Professional
4 days ago
Hotel Front Desk Agent
Salary:$15.50-$18.00 per hour (estimated)
About the Job:We are seeking a highly skilled and organized individual to join our team as a Hotel Front Desk Agent at the Holiday Inn Express & Suites Charlotte Southwest.
The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong attention to detail.
Responsibilities:- Register guests and assign rooms efficiently
- Confirm phone and online reservations in a timely manner
- Respond to guest needs, requests, and complaints with professionalism
- Collect payment from departing guests accurately
- Maintain accurate records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
- Previous experience in customer service, front desk service, or related fields is preferred
- Ability to build rapport with guests and provide exceptional service
- Strong organizational skills to manage multiple tasks simultaneously
- Excellent written and verbal communication skills to effectively interact with guests and colleagues
- Professional appearance and demeanor
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