Hotel Front Desk Professional

4 days ago


Charlotte, North Carolina, United States Holiday Inn Express & Suites Charlotte Southwest Full time
Job Title:

Hotel Front Desk Agent

Salary:

$15.50-$18.00 per hour (estimated)

About the Job:

We are seeking a highly skilled and organized individual to join our team as a Hotel Front Desk Agent at the Holiday Inn Express & Suites Charlotte Southwest.

The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong attention to detail.

Responsibilities:
  • Register guests and assign rooms efficiently
  • Confirm phone and online reservations in a timely manner
  • Respond to guest needs, requests, and complaints with professionalism
  • Collect payment from departing guests accurately
  • Maintain accurate records of occupied rooms and guests
  • Communicate pertinent guest information to designated departments
Requirements:
  • Previous experience in customer service, front desk service, or related fields is preferred
  • Ability to build rapport with guests and provide exceptional service
  • Strong organizational skills to manage multiple tasks simultaneously
  • Excellent written and verbal communication skills to effectively interact with guests and colleagues
  • Professional appearance and demeanor


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