Ambassador of Unique Guest Experiences

24 hours ago


Charlotte, North Carolina, United States Marriott Hotels & Resorts Full time

Our Mission

We strive to create memorable experiences for our guests by providing personalized service, unique atmosphere, and exceptional cuisine. At Marriott Hotels & Resorts, we believe that our employees are the key to achieving this mission, and we are committed to supporting their growth and development throughout their careers.

Job Summary

We are seeking a talented individual to join our team as a Guest Service Expert. As a key member of our service team, you will be responsible for delivering exceptional service, creating personalized experiences for our guests, and contributing to a warm and welcoming atmosphere in our restaurants and bars.

Responsibilities

  1. Provide exceptional service to guests, responding to their needs and preferences with a high level of attention and care.
  2. Develop and maintain a deep understanding of our menu offerings, wine list, and hotel amenities to provide expert recommendations and guidance.
  3. Collaborate with colleagues to ensure seamless service delivery and continuous improvement.
  4. Participate in ongoing training and professional development programs to enhance your skills and knowledge.

Requirements

  • Excellent communication and interpersonal skills.
  • Prior experience in the hospitality industry (desired).
  • Ability to work effectively in a fast-paced environment.
  • Passion for delivering exceptional service and creating memorable experiences.

Compensation Package

We offer a competitive salary range of $50,000 - $60,000 per year, depending on location and experience. Additionally, you can expect a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and opportunities for professional growth and advancement.



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