Patient Services Coordinator

2 weeks ago


Bettendorf, Iowa, United States ORA Orthopedics Full time
Position: Patient Services Coordinator

Job Type: Full Time

Working Schedule: Monday to Friday, 8:00 am - 5:00 pm

Location: Bettendorf, Iowa

At ORA Orthopedics, we prioritize our workforce and appreciate the skilled and dedicated individuals who contribute to our practice. Join a team that strives to positively impact the lives of our patients by fostering an environment where you can excel daily.

Key Responsibilities:
  • Executing initial tasks such as unlocking the facility, preparing patient charts for the emergency room, and generating daily appointment schedules.
  • Welcoming patients and ensuring they feel at ease in our facility.
  • Precisely updating patient information and demographics.
  • Verifying and updating insurance coverage.
  • Collecting payments and copayments; conducting daily cash reconciliation.
  • Guiding or assisting patients in completing necessary documentation.
  • Facilitating patient check-out and scheduling follow-up visits as required.
  • Upholding patient confidentiality and adhering to all HIPAA regulations.
Qualifications:
  • A high school diploma or equivalent is mandatory.
  • Experience in a healthcare office environment is advantageous.
  • Prior experience in customer service is preferred.
  • Strong interpersonal, verbal, and written communication skills.
  • Ability to effectively organize and prioritize tasks.
  • Willingness to work some evenings and weekends.
  • Capability to travel to other locations as necessary.
ORA Orthopedics stands as the largest and most comprehensive orthopedic provider in the Quad Cities, delivering a seamless continuum of orthopedic services that encompasses specialized clinics, urgent care, diagnostic imaging, bracing, physical therapy, pharmacy, and outpatient surgical procedures. Our team consists of physicians and both medical and administrative personnel collaborating to provide high-quality, compassionate, and accessible healthcare.

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