Travel Services Coordinator

2 weeks ago


Bettendorf, Iowa, United States Frontier Hospitality Group Full time
Job Overview

At Frontier Hospitality Group, we prioritize the well-being of our team members and clients alike. Our mission is to ensure that you excel in your role, enabling you to provide exceptional experiences for our customers that are memorable and lasting.

We are seeking a Travel Services Coordinator to join our Plex Travel division.


As a Travel Services Coordinator, you will play a vital role in supporting the Destination Manager in the efficient organization of accommodations and event services for groups utilizing our facilities. The ideal candidate will possess excellent computer proficiency, strong communication abilities, and meticulous attention to detail to guarantee that all arrangements and logistics for the group are executed seamlessly.

Key Responsibilities:

  • Assist the Destination Manager with the proposal process for new events, monitor responses, and incorporate new partner hotels.
  • Collaborate closely with the Destination Manager to manage room block requests, reservations, and hotel inventory.
  • Utilize computer skills effectively to establish room blocks and new events using designated software.
  • Regularly gather feedback from users and update the Plex Travel website as necessary.
  • Provide weekly verification of room night pickups for all events to partner hotels.
  • Facilitate the reconciliation process post-event, ensuring hotel pickup reports are verified and communicated to the accounting department promptly.
  • Distribute team contact details to hotel partners on a weekly basis.
  • Assist local partners in coordinating special promotions and discounts for teams visiting the area, such as dining, entertainment, and recreational activities.
  • Perform additional duties as required within your department or in collaboration with other departments.

Qualifications:

  • Bachelor's degree is preferred but not mandatory.
  • Strong computer skills, communication skills, and attention to detail are essential.
  • Sales experience is a plus but not required.
  • Familiarity with team sports is advantageous but not necessary.
  • Ability to maintain a flexible schedule, including weekends, to ensure successful execution of group logistics.

We offer a competitive salary and comprehensive benefits, including a 401k plan and health, dental, and voluntary life insurance options.

Become part of our family, where we uphold values such as honesty, integrity, respect, and compassion, working diligently towards positive outcomes for both the company and our guests.

We encourage you to demonstrate how you can contribute to delivering exceptional service to our guests.

EOE/AA/Disabled/Veteran



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