Patient Insurance Liaison
2 weeks ago
Position: Insurance Specialist
Employment Type: Full Time
Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM
Location: Bettendorf, Iowa
At ORA Orthopedics, we prioritize our team members and appreciate the skilled and dedicated individuals who contribute to our mission. Join us in making a positive impact on the lives of our patients by striving for excellence every day.
Key Responsibilities:
- Handle incoming inquiries related to insurance and billing
- Process patient payments and establish payment plans as necessary
- Resolve issues with denied and pending claims and manage credits for designated insurance providers
- Address relevant accounts as needed, including processing payments and rebilling
- Submit claims to secondary insurers along with the primary Explanation of Benefits (EOB)
- Investigate and rectify data entry errors, ensuring corrected claims are sent out
- Examine credits and prepare refund requests for patients and insurance companies
- Utilize Task Manager to manage claim denials, credits, and accounts receivable for assigned insurances
- Ensure patient confidentiality and adhere to all HIPAA regulations
Qualifications:
- High School Diploma or equivalent is mandatory
- A minimum of one year of customer service experience is essential
- At least one year of experience in a medical office and insurance setting is highly preferred
- Familiarity with insurance providers and medical terminology is required
- Strong interpersonal, verbal, and written communication skills are necessary
- Ability to effectively engage with patients, families, and staff from diverse backgrounds
- Capability to manage multiple responsibilities and prioritize tasks efficiently
- A compassionate and patient-centered approach to care is vital
ORA Orthopedics stands as the largest and most comprehensive orthopedic provider in the Quad Cities, delivering an integrated range of orthopedic services, including specialized clinics, urgent care, diagnostic imaging, bracing, physical therapy, pharmacy services, and outpatient surgical procedures. Our team consists of physicians and both medical and administrative personnel collaborating to provide quality, compassionate, and accessible healthcare. We invite you to consider joining our dedicated team.
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