Patient Experience Coordinator

2 months ago


Bettendorf, Iowa, United States UnityPoint Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team at UnityPoint Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a positive experience for our patients.

Key Responsibilities
  • Patient Greeting and Check-in: Greet patients and visitors, obtain accurate information, and process check-in procedures.
  • Scheduling and Coordination: Assist with scheduling appointments, manage patient flow, and coordinate with healthcare teams to ensure seamless care.
  • Customer Service and Communication: Provide exceptional customer service, respond to patient inquiries, and communicate effectively with patients, families, and healthcare teams.
  • Administrative Support: Process payments, manage accounts receivable, and maintain accurate records and reports.
  • Team Collaboration: Work collaboratively with healthcare teams to ensure high-quality patient care and achieve departmental goals.
Requirements
  • Education: High school degree or equivalent required.
  • Experience: Previous medical office experience preferred, with strong customer service skills and excellent communication abilities.
  • Skills: Proficient in Microsoft Office, with ability to learn and adapt to new systems and technologies.
  • Personal Qualities: Compassionate, empathetic, and patient-focused, with strong interpersonal and problem-solving skills.
Why UnityPoint Health?
  • Commitment to Team Members: We prioritize our team members' well-being and offer a supportive work environment.
  • Culture: Our culture is guided by uncompromising values and a commitment to doing what's right for our patients and communities.
  • Benefits: Our competitive Total Rewards program offers benefits options that align with your needs and priorities.
  • Diversity, Equity, and Inclusion: We strive to create an inclusive environment where everyone has a voice and feels valued.
  • Development Opportunities: We invest in our team members' growth and development to ensure their success.


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