Patient Experience Coordinator
2 months ago
We are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team at UnityPoint Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a positive experience for our patients.
Key Responsibilities- Patient Greeting and Check-in: Greet patients and visitors, obtain accurate information, and process check-in procedures.
- Scheduling and Coordination: Assist with scheduling appointments, manage patient flow, and coordinate with healthcare teams to ensure seamless care.
- Customer Service and Communication: Provide exceptional customer service, respond to patient inquiries, and communicate effectively with patients, families, and healthcare teams.
- Administrative Support: Process payments, manage accounts receivable, and maintain accurate records and reports.
- Team Collaboration: Work collaboratively with healthcare teams to ensure high-quality patient care and achieve departmental goals.
- Education: High school degree or equivalent required.
- Experience: Previous medical office experience preferred, with strong customer service skills and excellent communication abilities.
- Skills: Proficient in Microsoft Office, with ability to learn and adapt to new systems and technologies.
- Personal Qualities: Compassionate, empathetic, and patient-focused, with strong interpersonal and problem-solving skills.
- Commitment to Team Members: We prioritize our team members' well-being and offer a supportive work environment.
- Culture: Our culture is guided by uncompromising values and a commitment to doing what's right for our patients and communities.
- Benefits: Our competitive Total Rewards program offers benefits options that align with your needs and priorities.
- Diversity, Equity, and Inclusion: We strive to create an inclusive environment where everyone has a voice and feels valued.
- Development Opportunities: We invest in our team members' growth and development to ensure their success.
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