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Insurance Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at Whorton Insurance Services. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide exceptional customer service to existing clients, responding to inquiries, and resolving issues in a timely and professional manner.
- Work with new clients to understand their insurance needs, gather necessary information, and provide personalized solutions.
- Process new business, renewals, and cancellations, ensuring accuracy and efficiency.
- Collaborate with team members to achieve sales and customer satisfaction goals.
- Stay up-to-date with industry developments, products, and services to provide expert advice to clients.
- Hold a valid insurance license and have a minimum of two years of commercial lines insurance account management experience.
- Demonstrate strong knowledge of insurance products, rating procedures, underwriting procedures, coverages, and industry operations.
- Excellent communication, problem-solving, and time management skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Proficiency in agency management systems, rating tools, and carrier website navigation.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
