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Client Services and Support Representative

2 months ago

Austin, Texas, United States Level Full time
Client Relations and Support Specialist

Location: Remote

Role Overview: Become an integral part of our team as a Client Relations and Support Specialist. This position plays a vital role in nurturing client connections and delivering outstanding support. The successful candidate will be adept at cultivating client loyalty and addressing inquiries with a constructive attitude.

This is a full-time, hybrid role. Enjoy the flexibility of remote work with occasional in-person meetings. Initial training will be conducted in person.

Working Hours: Standard business hours, Monday to Friday

  • Act as the primary liaison for clients, professionally addressing their needs and concerns
  • Inform clients about our services and ensure they recognize the benefits
  • Foster client relationships through consistent communication and follow-ups
  • Resolve client issues efficiently and effectively
  • Collaborate with the operations team to ensure smooth task execution
  • Gather testimonials, referrals, and online feedback
  • Formulate strategies to boost client satisfaction
  • Analyze client feedback for service enhancement
  • Oversee CRM system to maintain accurate client records

Requirements:

  • Demonstrated experience in client relations or a related field
  • Outstanding communication abilities
  • Strong interpersonal skills and capacity to build rapport
  • Positive attitude and resilience in facing challenges
  • Excellent organizational capabilities
  • Able to work autonomously and collaboratively
  • Familiarity with CRM systems

Benefits:

  • Competitive salary based on qualifications
  • Unlimited Paid Time Off after a probationary period
  • Comprehensive health insurance
  • All-expenses-paid trip for annual team celebration
  • Flexible remote work with occasional in-person collaboration
  • Opportunities for career advancement