Client Operations Specialist

2 weeks ago


East Saint Louis, Illinois, United States Sensient Technologies Full time
Position Overview:
At Sensient Technologies, we excel in the science, artistry, and innovation of color and flavor. We are forward-thinking and adept at addressing challenges. We are seeking a Customer Operations Coordinator to enhance our Colors Group division. This role involves collaborating with team members to provide exceptional service to our clients.

Key Responsibilities:
- Manage order administration, processing, follow-up, contract evaluation, issue resolution, and customer inquiries across various business units.
- Efficiently and accurately handle customer transactions, including orders, quotes, debits, credits, and returns.
- Liaise with planners and shipping teams to guarantee timely deliveries and inform clients of any delays.
- Analyze production and shipping timelines to assess their effect on customer delivery expectations.
- Conduct a range of customer transactions such as order entry, processing, follow-up, and contract evaluation.
- Collaborate with account managers, product managers, sales support staff, and shipping, production, and laboratory teams to address discrepancies and missing information.
- Resolve standard customer issues and requests, and communicate with account managers and customer service managers regarding any unique circumstances.

Qualifications:
- A bachelor's degree is preferred, accompanied by three years of experience in customer service.
- Excellent communication skills, with the ability to articulate details clearly and professionally, both verbally and in writing.
- Strong multitasking abilities while maintaining a high level of attention to detail, accuracy, and composure.
- Effective personal time management and organizational skills.
- Proficiency in JD Edwards (JDE) and familiarity with Microsoft Office applications (Word, Excel, PowerPoint) is preferred.

What We Offer:
- An opportunity to work collaboratively with colleagues on-site five days a week.
- Competitive compensation, comprehensive benefits, and opportunities for professional development.
- A thorough and effective training experience during onboarding and beyond.

About Sensient Technologies:
Sensient Technologies Corporation is a premier global manufacturer and marketer of colors, flavors, and extracts. We utilize advanced technologies at our facilities worldwide to create specialty food and beverage systems, cosmetic and pharmaceutical solutions, specialty colors, and other fine chemicals. Our clientele includes major international manufacturers representing some of the world's most recognized brands.

About Sensient Colors:
Sensient Colors is a leading developer, producer, and supplier of both natural and synthetic color systems for customers globally. Our high-performance products are essential in the production of food and beverages, cosmetic and pharmaceutical colors and coatings, as well as colors for agricultural applications, household cleaners, and paper products.

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