Client Relations Specialist

2 weeks ago


East Peoria, Illinois, United States Jamesetta Porter - State Farm Agent Full time
Position Overview

Benefits:

  • Comprehensive training and professional development

ROLE SUMMARY:
As a Client Relations Specialist with Jamesetta Porter - State Farm Agent, you will play a crucial role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your keen attention to detail, strong customer service abilities, and genuine desire to assist others will make you an invaluable asset. You will have the opportunity to grow your career while addressing client inquiries, collaborating with fellow agency team members, and proactively meeting the needs of the community we serve.

We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team members. We foresee opportunities for internal advancement for those who are particularly motivated and sales-oriented.

KEY RESPONSIBILITIES:
  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and courteous customer service, which may include responding to questions about insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Implement a customer-focused, needs-based review process to inform clients about available insurance solutions.
  • Utilize effective communication skills to meet customer needs while fostering the growth of our business.
REQUIREMENTS:
  • Commitment to exceptional customer service
  • Able to connect with clients, address their inquiries, and foresee their requirements.
  • Strong communication skills to assist clients and collaborate with other agency personnel
  • Proactive approach to problem resolution
ADDITIONAL BENEFITS:
  • Competitive hourly compensation
  • Opportunities for career advancement within the agency

Gain valuable experience that will contribute to your professional growth.

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