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Client Relations Specialist

2 months ago

East Peoria, Illinois, United States Jamesetta Porter - State Farm Agent Full time
Position Overview

Benefits:

  • Comprehensive training and development programs

ROLE SUMMARY:

As a Client Relations Specialist with Jamesetta Porter - State Farm Agent, you will play a pivotal role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an invaluable asset. You will have the opportunity to grow your career while addressing client inquiries, collaborating with fellow agency members, and proactively meeting the needs of the community you serve.


We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team members. We foresee opportunities for internal advancement for those who are particularly motivated and sales-oriented.


KEY RESPONSIBILITIES:
  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and courteous customer service, which may include responding to questions about insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Implement a customer-focused, needs-based review approach to inform clients about available insurance solutions.
  • Utilize effective communication skills to meet customer needs while fostering business growth.
REQUIREMENTS:
  • Commitment to exceptional customer service
  • Able to relate effectively to clients, addressing their inquiries and anticipating their requirements.
  • Strong communication skills to assist clients and coordinate with agency team members
  • Proactive approach to problem-solving
ADDITIONAL BENEFITS:
  • Competitive hourly compensation
  • Opportunities for professional growth and advancement within the agency

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