Health Outreach Specialist

7 days ago


East Saint Louis, Illinois, United States So IL Health Care Foundation Full time
Job Overview

POSITION SUMMARY:

The Health Outreach Specialist role is pivotal in bridging the gap between community members, healthcare services, and social support systems to enhance overall well-being and health results. This position is designed to assist individuals in navigating the complexities of physical health, mental health, and social service systems by addressing the social determinants of health and acting as a connector between individuals, healthcare professionals, and social service organizations. The Health Outreach Specialist operates in both clinical environments and community settings, including client residences.

KEY RESPONSIBILITIES:

  1. Conduct thorough assessments for assigned clients, provide suitable referrals, and follow up on results and subsequent actions.
  2. Reach out to clients via various communication methods to discuss health service needs and arrange appointments for health screenings, wellness visits, and follow-up consultations.
  3. Support clients in accessing and comprehending health information provided by their medical and social service providers.
  4. Assist clients in completing necessary documentation related to health and social needs, including applications and registration forms.
  5. Perform home visits as required to deliver education, follow-up support, and screenings.
  6. Collaborate with both internal and external partners through a cohesive approach to patient care, care coordination, and patient engagement.
  7. Engage in community events to promote available services and encourage healthy lifestyle choices.
  8. Maintain precise and current client records by documenting services and interactions in the designated database system.
  9. Complete required training for community health workers and any additional assigned training.
  10. Execute other duties as assigned.

QUALIFICATIONS:

  1. Excellent interpersonal skills.
  2. Genuine passion for helping others and serving the community.
  3. Familiarity with the health and social challenges faced by the community.
  4. Knowledge of available community resources.
  5. Ability to maintain a friendly and professional demeanor.
  6. Capability to work in both office and community environments.
  7. Moderate proficiency with computers and technology.

EDUCATIONAL BACKGROUND AND EXPERIENCE:

  1. A high school diploma or GED, along with a valid driver's license, insured and reliable transportation; lived experience or strong connections within the community is essential.
  2. Experience in community outreach, peer support, health promotion, or similar roles, along with customer service experience, healthcare/medical office experience, and/or data entry experience is preferred.

COMPLIANCE REQUIREMENTS:

Adhere to all applicable State and Federal regulations.

MEDICAL HOME AWARENESS:

Understand the expectations and responsibilities associated with the Patient-Centered Medical Home model. Recognize your role, fulfill relevant duties, and maintain the highest level of proficiency within your scope as part of a team-based approach to patient care.

PHYSICAL REQUIREMENTS:

This position involves light physical activity associated with routine administrative tasks. Must be able to lift up to thirty (30) pounds.

WORKING HOURS:

This role typically requires Monday through Friday daytime hours. Attendance at off-site meetings will be necessary, with no overnight stays. Local travel is required, and a valid driver's license and insured vehicle are mandatory. Occasional out-of-town travel may also be necessary.



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