Commercial Loan Operations Manager

4 days ago


East Saint Louis, Illinois, United States Enterprise Bank and Trust Full time
Job Title:

Commercial Loan Operations Manager

Job Summary:

Enterprise Bank and Trust is seeking a highly skilled Commercial Loan Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day direction, instruction, and guidance to the Loan Operations team members to achieve the highest quality of work and excellent customer service.

Key Responsibilities:
  • Manage the daily operations of the department in an efficient and effective manner.

  • Monitor workload and turn time meeting service level agreements.

  • Provide training to team members as needed, communicate clear instructions, and monitor team members' participation.

  • Complete daily check-backs and administer necessary corrections to resolve exceptions noted.

  • Establish overall goals and objectives for the Loan Operations team(s).

  • Assist team members with workload to meet deadlines.

  • Conduct various assessments and audits to ensure department procedures are achieving accurate and desired results. Implement clean-up procedures and corresponding changes when necessary and as appropriate.

  • Communicate with senior management to coordinate system and control activities related to loan documentation and monitoring.

  • Provide top-quality service to both internal and external customers meeting service level agreements.

  • Work routinely with senior lenders and upper management.

  • Complete all Loan Servicing activities as needed.

  • Perform other duties as required.

Requirements:
  • Leadership skills and previous training experience preferred.

  • Strong independent thinking, analytical, and problem-solving abilities with attention to detail and accuracy.

  • Excellent follow-through and follow-up skills, as well as the ability to multitask.

  • Ability to prioritize workflow and handle shifting priorities/diverse responsibilities while meeting multiple deadlines in a fast-paced environment.

  • Detail-oriented and well-organized.

  • Motivated and open to change.

  • Ability to clearly communicate with customers both internal and external. Excellent verbal and written communication skills are required.

  • Collaborative team player with strong customer service and communications skills.

Supervisory Responsibilities:
  • Manage the Loan Operations Specialist and Senior Loan Operations Specialist.

Education and/or Experience:
  • Two (2)-Five (5) years leadership experience required.

  • Minimum 5 years direct Loan Servicing/Operations experience.

  • Working knowledge of regulatory requirements relating to all loan types.

Computer and Software Skills:
  • Proficient using Microsoft Excel, Word, Google Docs, and Google Mail.

  • Experience with Salesforce, nCino, or FIS Bankway is a plus.

Certifications, Licenses, and Registrations:
  • None.



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