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Client Support Specialist

2 months ago

East Saint Louis, Illinois, United States Jushi USA Full time
CUSTOMER CARE CONSULTANT:

The position of a Customer Care Consultant is vital in providing outstanding customer support to create a distinctive shopping experience that enhances sales performance. In this role, your primary duty is to assist clients with exemplary service, ensuring the efficient operation of the retail environment while adhering to company guidelines and industry standards.

KEY RESPONSIBILITIES:
  • Embrace the company's mission and core values, maintaining high ethical standards and professionalism.
  • Provide exceptional and precise customer service by promptly addressing inquiries and concerns.
  • Assist customers on the sales floor, offering product suggestions based on ongoing product knowledge.
  • Possess comprehensive knowledge of customer benefits, discounts, and promotions to promote memberships.
  • Comply with product handling protocols, safety regulations, and health policies.
  • Ensure store cleanliness and organization by restocking items, cleaning, and sanitizing.
  • Manage cash transactions, operate POS systems, and strive to meet sales objectives.
  • Work collaboratively with the team to achieve customer satisfaction and sales goals.
  • Complete any additional assigned tasks.
REQUIREMENTS:
  • High School diploma or equivalent (GED).
  • Preferably an Associate or Bachelor's degree in any field.
  • A minimum of 2 years of experience in retail customer service.
  • Strong computer, mathematical, and language skills.
  • Fluency in Spanish is advantageous.
  • Excellent multitasking capabilities and customer service skills.
  • May require occasional local travel and desk-based tasks.
  • Physical ability to stand, walk, lift items up to 25 pounds, and perform other activities.
EMPLOYEE BENEFITS:

We offer comprehensive benefit packages that may include Paid Time Off, Paid Holidays, and 401(k) contributions.

ADDITIONAL RESPONSIBILITIES:

Please be aware that this job description may not cover all duties and responsibilities. Job tasks may evolve over time with or without prior notice.

The Company values diversity and is an equal opportunity employer, dedicated to providing fair consideration for employment without regard to various factors.

In addition to the benefits mentioned above, we also provide Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, and more.