Operations Manager

4 days ago

Burlington, Vermont, United States Transdev Full time

Job Summary

The Operations Manager at Transdev is responsible for assisting the General Manager in the day-to-day operational oversight of location operations, including Safety and Human Resources. This role involves supervising the daily activities of all operators and coordinating the activities of supervisors and dispatch personnel.

Key Responsibilities

  • Assist in hiring, developing, and disciplining drivers and staff.
  • Focus on safety, accidents, and customer complaint resolution.
  • Complete necessary daily and/or weekly reports for company and customer.
  • Monitor and evaluate Operations activities, including vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions.
  • Perform all other duties as assigned and may assist with other areas based on location needs.
  • Perform drivers' safety evaluation ride checks, observation of drivers while making their runs, and any necessary retraining. Investigate accidents and incidents.
  • Directly supervise Drivers, responsible to lead, coach, and discipline drivers up through the written warning level of progressive discipline.
  • Review and investigate Drive Cam video and apply the appropriate interaction with the driver in accordance with established policies.
  • Provide leadership to the operations employees by demonstrating safe work behaviors and following all company rules and policies.
  • Investigate and respond to situation reports and potential unsafe locations, making reports and recommendations.
  • Responsible for the administration of the company's Drug and Alcohol testing and Work Comp programs.
  • Embraces Transdev's safety vision; adopts and employs the company's safety rules, policies, and procedures; effectively communicates safety and on-time service expectations to drivers.
  • Provide oral and written reports, statistics, data, and information internally and externally.
  • Maintain complete confidentiality of all information.
  • Additional duties as assigned.

Requirements

  • High school diploma or equivalent, such as GED, required CDL Class C, B or A license.
  • Two years experience as a Driver or Supervisor for public transportation service.
  • Previous paratransit driving and supervision experience preferred.
  • 3-5 years' experience in paratransit operations/1-2 years of transit supervisory experience preferred.
  • Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws for operating demand response transportation services (FTA, DOT, ADA, and Drug & Alcohol, DOJ Title VI, and State DOT regulation).
  • Experience managing schedulers, dispatchers, and drivers.
  • Computer literate with working knowledge of Microsoft Office. The ability to prioritize tasks effectively and manage time effectively.
  • The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public.
  • Work extended hours, including weekends and holidays if needed. Demonstrate regular and consistent attendance and punctuality.
  • Possess a working vehicle to travel to and from work.

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